Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
Information provided by various external sources
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 991 - 996 of 996 reviews
SA
Great Service for over 10 Years
I have been with HeartInternet for over 10 years and used their services for hundreds of domain names and they have never let me down. Their customer service is always brilliant and their uptime has always been amazing. Extremely happy to continue our relationship in the future.
Date of experience: September 15, 2021
CA
Incredibly helpful and friendly…
Incredibly helpful and friendly support. Credit to your team.
Date of experience: September 9, 2021
IS
SSL Billing Issue - Solved Satisfactorily
I chatted with Tsvetomir in the support department on a web chat. I needed to resolve an issue with billing for an SSL certificate. He quickly identified the issue and resolved it to my satisfaction and was very efficient and professional throughout.
Date of experience: September 9, 2021
RT
Great Support
I had all sorts of issues with my domain and Tsvetomir was a fantastic help. He is a credit to the organisation.
Date of experience: September 8, 2021
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