Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
RL
Setting up 2 x SSL certs and went…
Setting up 2 x SSL certs and went perfect, on the case and always ready to answer questions. Thanks to Jason, the transfer went with very little downtime if any. Thanks and ell done.
Date of experience: July 16, 2025
RM
Andy (W) thank you
Andy (W) thank you. Heart does have some really good people there and its my pleasure to again mention someone by name who deserves recognition. Great communicator thanks for your help!
Date of experience: July 14, 2025
d
Excellent support today from Heart
Excellent support today from Heart. Andrei especially reacted immediately to my request to update part of the ongoing system. In fact, since Heart migrated to a new independent stand-alone platform the site is faster, crisper and worthy of being a front runner for hosting websites. Derek Hill
Date of experience: July 14, 2025
MR
Have used these for over 12 years
Have used these for over 12 years, give them a go, you will not regret it, they are so quick and helpful.
Date of experience: July 11, 2025
S
Shane
US
Took a chance and its working out
When deciding on a new hosting company I thought of heart internet, used them many years ago, but since then seen lots of bad reviews, but recent reviews seemed a lot better, believe they are back to being an indipendant compamy now (could be wrong). Anyway only been with them a few short days but been on with support multiple times with help with things and they have been brilliant every time and the price is pretty competative as well. So hoping that they can continue to meet my needs going forward as at the moment I am happy with the service and support I am recieving.
Date of experience: July 11, 2025
GW
Lots of time and effort to resolve my query.
Once more, another obscure error popped up that came out of nowhere after years of working fine and I cannot fault at all the time, effort and work that went into trying to resolve the problem. Jason Clark went above and beyond and I wouldn't have known where to start let alone end and fix the problem!
Date of experience: July 10, 2025
SM
Andrei was very helpful in getting the…
Andrei was very helpful in getting the issue sorted quickly, and very knowledgeable.
Date of experience: July 10, 2025
E
Edward
US
Top notch service every time!
Yet again, top notch customer support from the Heart Internet team. I had a few queries regarding my IMAP email and SMTP settings for my website; Alexandra stepped in right away and helped me get everything set up correctly in no time at all, as well as providing useful contextual information which aided in my understanding. Really impressed with Heart Internet's service. And it's a big relief to deal with humans rather than chat bots.
Date of experience: July 9, 2025
S
SLT
US
Friendly and effective support
We had a couple of technical problems with our websites and raised two support tickets. The response was excellent. Heart Internet Support provided speedy resolutions to both problems and offered detailed advice about how to avoid similar issues in future. I was very pleased with the outcome.
Date of experience: July 9, 2025
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