Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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A

AH

1 out of 5 stars
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c

customer

5 out of 5 stars
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

RD

Ronnie Dobson

1 out of 5 stars
I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

AK

Andy Kennedy

1 out of 5 stars
I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

Vehicles & Transportation

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 941 - 950 of 996 reviews
T

TH

US

1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY - Purchased tyres from their website in good faith, arranged the fitting day with the nearest garage. Arrived on the day, did not have the tyres, the tyres that i ordered and paid for over a week before hand. They said they will call me on the following Tuesday to come back and they will have the tyres. Do you think they called me? of coarse not. I waited until late afternoon, when i called them. Only then then they said' we was going to cal you' a complate lie. I have processed an official complaint three weeks ago, i ve heard absolutley nothing ftom them. on the phone no chasing. Dont say you wasn't warned people, spend you money with other tyre companies!! not Halfords.

Date of experience: May 15, 2025

TP
5 out of 5 stars

Halfords Northgate Newark, cycle department

Not Tita Parker; actually her daughter, Alexandra... I visited Halfords Northgate Newark, because my bike (an adult trike) bumper had lost its fastenings, and I didn't have the right tools to fix it. Two guys - Ben and Josh - bent over backwards to help me. Ben brought the bike indoors; it's heavy and cumbersome but he had no trouble, and they fixed not only the bumper, but the rear reflector, which had fallen off. They then advised me, and showed me, quite genuinely, that the tyres would need changing 'at some point, not necessarily now'. However, grasping the nettle, I agreed to change them there and then. They could not have been more helpful. Courteous, good-humoured, efficient, thorough, and precise. I had superb service from them, which I couldn't fault. As someone who has been in retail customer service all her working life, their manners and professionalism were exemplary. It turned out to be a rather more expensive visit than I had expected (my choice!) but all told, it was money well spent, and a pleasurable experience. Thanks to both Ben and Josh for personifying what customer service really is!

Date of experience: May 15, 2025

T

Tom

US

1 out of 5 stars

Don't pay for the bike to be built.

Ordered a bike to be built and delivered. Brakes were not correctly fitted/tensioned there for completely failed to stop the bike.

Date of experience: May 15, 2025

C
5 out of 5 stars

I want to say a huge thank you to Gavin…

I want to say a huge thank you to Gavin in the Swindon branch. My husband had bought the wrong wipers and I was finding it hard to work out which was the right one. Gavin took the time to understand the situation, fine a solution and even fitted it for me after finding the other wiper replaced by my husband was completely connected. He was friendly, understanding, helpful and respectful. He went above and beyond to help.

Date of experience: May 15, 2025

RB
1 out of 5 stars

Life time guarantee tools issue

I have bought a multiple tool sets that are life time guarantee out of Halfords and some tools broke like sockets. Went into the shop to replace the tools and I’m being told that I need a receipt what I already can’t understand for tools that have life time why do you need one. But fair enough I found the receipt in the emails and I show it to them and then I’m being told to leave the tools there and they will order them in even tho the pieces that I need are there in separate packaging so they don’t have to open a new set. Just disappointing how there policy works.

Date of experience: May 15, 2025

F
1 out of 5 stars

15/5/25 No complaints procedure

15/5/25 Dear Halfords With reference to the above subject. Could you please supply me with a hard copy complaints form? You have £790.50 of my money which you have held since February. You will be receiving in the near future recorded documentation outlining mediation proceedings. Alternatively you could deliver to my home address the new Brompton A line I paid for in full on February 18th of this year. However I would require evidence from Brompton that you are supplying a new model. Regards David Harvey

Date of experience: May 15, 2025

DG
2 out of 5 stars

Delivery, Cancellation and Poor Customer Service

Ordered online with a 3-5 Day delivery date. After 3 days the order had still not even left the warehouse so I phoned to cancel. The person who I spoke to barely spoke English (sounded like an Indian callcentre), which made it difficult to deal with Halfords. This immediately put me off. I managed to eventually understand that Halfords "can't cancel a warehouse order and I have to reject the delivery when it arrives". This is ridiculous as it hadn't even been processed or left the warehouse. Another time, I'll order from somewhere else who can actually process orders in good time and effectively manage their supply chain and the delivery process. I am genuinely impressed by the service in Halfords stores, the staff are usually knowledgeable and helpful. This company is let down by a "Cheap Overseas" customer service centre and poor management of their warehousing processes.

Date of experience: May 15, 2025

HB
1 out of 5 stars

Avoid like the plague

I took my car to halford to fix issues caused in another garage. They’ve made things worse! Brake pads on the wrong way round and after 3 visits still couldn’t find the issue with them. They’ve broken the sensor cable to the brakes causing my warning light to be on. Disks now need replacing. Couldn’t find an oil leak from sump pan and so had to get another garage to find and do this work. Customer service is awful, 10 weeks and no resolve. No one ever phones you back. Have refunded the money for the brakes but insisting they replace them even tho they haven’t managed to fix it 3 times that it’s been in or find the problem despite them having my vehicle for days! Do not use!!!

Date of experience: May 15, 2025

WS
5 out of 5 stars

Farnborough Halfords excellent service!

Today at the Farnborough Halfords I was 3rd in the queue to speak with Joe who was managing the spare parts desk. Over the 5 minutes I waited I witnessed him dealing with the two customers in front of me so professionally and with incredible depth of knowledge. By the time he came to me, I was hopeful, and I was not disappointed! He helped me diagnose a warning light on my dash, proposed potential causes, talked me through potential fixes and then guided me on what to buy and how to fix it. Joe is a total legend and must be one of the best employees you have and he did all of this with total humility. I wish every shop had a Joe!

Date of experience: May 14, 2025

KH
1 out of 5 stars

Terrible customer service

I booked a 30 minute 10 point check for 1:30 at the Halfords National Tyres branch in York . I arrived at 1:20, and was told it would take 1.5 hours as the ramp was already in use by a car 🚗 under MOT. I wasn’t very happy, they should have let me know beforehand as I’d booked a slot, but went off for a coffee expecting the car to be ready at 3pm. At 2:45 I came back, expecting the check to be in progress . They hadn’t even started it !!!! So I got my car back, after waiting 10 minutes while they found the keys, and left . When I complained to Halfords they contacted the garage , who lied - saying they’d started the check and I’d taken the car away . Then I got an email saying I’d cancelled the check ! My advice is, don’t use Halfords .

Date of experience: May 14, 2025

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