Halfords Northgate Newark, cycle department
Not Tita Parker; actually her daughter, Alexandra... I visited Halfords Northgate Newark, because my bike (an adult trike) bumper had lost its fastenings, and I didn't have the right tools to fix it. Two guys - Ben and Josh - bent over backwards to help me. Ben brought the bike indoors; it's heavy and cumbersome but he had no trouble, and they fixed not only the bumper, but the rear reflector, which had fallen off. They then advised me, and showed me, quite genuinely, that the tyres would need changing 'at some point, not necessarily now'. However, grasping the nettle, I agreed to change them there and then. They could not have been more helpful. Courteous, good-humoured, efficient, thorough, and precise. I had superb service from them, which I couldn't fault. As someone who has been in retail customer service all her working life, their manners and professionalism were exemplary. It turned out to be a rather more expensive visit than I had expected (my choice!) but all told, it was money well spent, and a pleasurable experience. Thanks to both Ben and Josh for personifying what customer service really is!