Delivery, Cancellation and Poor Customer Service
Ordered online with a 3-5 Day delivery date. After 3 days the order had still not even left the warehouse so I phoned to cancel. The person who I spoke to barely spoke English (sounded like an Indian callcentre), which made it difficult to deal with Halfords. This immediately put me off. I managed to eventually understand that Halfords "can't cancel a warehouse order and I have to reject the delivery when it arrives". This is ridiculous as it hadn't even been processed or left the warehouse. Another time, I'll order from somewhere else who can actually process orders in good time and effectively manage their supply chain and the delivery process. I am genuinely impressed by the service in Halfords stores, the staff are usually knowledgeable and helpful. This company is let down by a "Cheap Overseas" customer service centre and poor management of their warehousing processes.