Terrible customer service
I booked a 30 minute 10 point check for 1:30 at the Halfords National Tyres branch in York . I arrived at 1:20, and was told it would take 1.5 hours as the ramp was already in use by a car 🚗 under MOT. I wasn’t very happy, they should have let me know beforehand as I’d booked a slot, but went off for a coffee expecting the car to be ready at 3pm. At 2:45 I came back, expecting the check to be in progress . They hadn’t even started it !!!! So I got my car back, after waiting 10 minutes while they found the keys, and left . When I complained to Halfords they contacted the garage , who lied - saying they’d started the check and I’d taken the car away . Then I got an email saying I’d cancelled the check ! My advice is, don’t use Halfords .