Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
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Contact info
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Website
www.goodenergy.co.uk
All reviews
1,000 total β’ Write a review
Showing 901 - 910 of 996 reviews
Lv
Lou was very helpful and proactive inβ¦sorting out billing
Lou was very helpful and proactive in dealing with my readings but also on my next question : what to do about my refund. Lou understood and arranged it all in a vert quickly. Customer service should think WITH the customer and not AGAINST the customer. Bravo Lou!
Date of experience: January 3, 2025
DW
Rachel H from Customer Service is Fab
Upon moving to a new house the previous owner left me with the account details but this ended up getting strings-crossed as that account was actually closed which led to my account stalling in it's setup. After a quick phonecall with 0 waiting time I got through to Rachel H on Home Team A and she proceeded to very clearly explain the whole process to me, delete the old account, setup a new account and explain how bills will work. Rachel was incredibly patient and kind while being quick and efficient we even had a laugh together over some things. She was also very understanding about which sensitive information I didn't want to disclose over the phone best customer service I've received in a while!
Date of experience: January 3, 2025
DE
Thank you very much Nessa for sortingβ¦
Thank you very much Nessa for sorting out my over-payment and re-payment.
Date of experience: January 3, 2025
JT
Always a quick response to an emailβ¦
Always a quick response to an email with intelligent and considered replies. Agreed and processed account refund on first asking. Thank you Alyssa from Good Energy
Date of experience: January 2, 2025
EB
Helpful and Prompt
Lou was most helpful and prompt in dealing with my request.
Date of experience: January 2, 2025
HP
Thank you!
We were incredibly grateful to Lou and Matt for their help in transferring our accounts when unexpectedly moving from our home into rented accommodation due to water damage. Their support and advice eased a difficult situation. Thank you !
Date of experience: January 2, 2025
C
Charlie
US
Complex Billing Issue
I had a bit of a complex billing issue which Alyssia resolved. The first advisor failed to understand the issue, but once I was transferred to Alyssia they took time to understand the issue and was very helpful. I imagine they had to work with a few stakeholders and was always able to provide an update on what she was waiting for and the what stage the resolution was at. Thanks Alyssia for the excellent customer service!!
Date of experience: January 2, 2025
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