Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
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Contact info
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Website
www.goodenergy.co.uk
All reviews
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Showing 911 - 920 of 996 reviews
AL
Unexpected and delightful surprise from Roisin!
I ended 2024 with an unexpected and delightful surprise from Roisin that Iβm truly grateful for. Without any prompting from me, Roisin provided a detailed breakdown of my energy consumption along with some fascinating insights that clarified doubts I had about my electricity bills. Additionally, she shared suggestions I wasnβt aware of, offering me positive options I can now consider. I want to sincerely thank Roisin for her thoughtful work and dedication to supporting GoodEnergy users!
Date of experience: January 2, 2025
AM
Gem's prompt and effective response.
Gem's response was prompt, and immediately resolved my query. Thank you!
Date of experience: December 31, 2024
SW
Phone support and email follow-up
I contacted Good Energy and was assisted by Alise who was very helpful and efficient. She helped me not only my SME account, but also with my FIT payment query. Very impressed and have no hesitation in recommending them.
Date of experience: December 30, 2024
DS
Help with application for discount
I was in contact with a number of GE's staff in connection with the Warm Home Discount (Scotland), on the phone and via e-mail. They were all very helpful, especially Luke Stanyon who enabled me to submit supporting documents in a suitable format and then notified me that my application had been successful.
Date of experience: December 30, 2024
SA
IHD Display
During a recent problem with my IHD I found that Olayemi from the support hub was excellent in making sure that it was resolved and all this during and over the festive period. Well Done
Date of experience: December 30, 2024
Jr
Thank you manashy for your help inβ¦
Thank you manashy for your help in solving my problems and I wish you a happy holidays.π
Date of experience: December 29, 2024
CH
Emailed on a Sunday morning and got aβ¦
Emailed on a Sunday morning and got a reply the same morning. Donna M was most helpful.
Date of experience: December 29, 2024
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