Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
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Contact info
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Website
www.goodenergy.co.uk
All reviews
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Showing 991 - 996 of 996 reviews
AW
Excellent service from James in Team B
Excellent service from James in Team B
Date of experience: December 9, 2024
PS
We had a problem with supply to storage…
We had a problem with supply to storage heaters. Engineer arrived within 3 hours and found and corrected the problem.
Date of experience: December 9, 2024
HH
Smart Meter problems after a powercut
The lady I spoke to was very helpful . We are having issues with our smart meter after a powercut. Rachel has passed the query on to their Smart Meter team to try & resolve the issue. It is good that we get to speak to a real human & not some silly A.I entity. Well done Good Energy.
Date of experience: December 9, 2024
DR
Excellent Correspondence
Good Energy provide my FIT payments for the power from our solar panels. I have recently installed solar batteries in our system. The correspondence I have had from their employee Linda has been swift, clear, helpful and goodnatured. In fact, an example of ideal supplier customer communication.
Date of experience: December 9, 2024
LD
Friendly quick response to my query
Friendly quick response to my query . Great customer service
Date of experience: December 9, 2024
EA
Excellent service
We use Good Energy with our Village Hall solar panels and I’ve always found them an excellent company to deal with. There was a slight glitch with our latest reading, and Nessa was great at dealing with it - prompt, helpful and friendly.
Date of experience: December 9, 2024
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