Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
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Contact info
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Website
www.goodenergy.co.uk
All reviews
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Showing 891 - 900 of 996 reviews
CJ
Manashi was very helpful and I receivedβ¦
Manashi was very helpful and I received a reply from their customer services very quickly. Iβve been with good energy for a few years now and have had a great experience throughout.
Date of experience: January 5, 2025
EP
Excellent customer service
Excellent customer service. Tara was responsive, I got my replies back within a day. She answered all my questions. She provided me with some advice too. Thank you Tara from Good Energy
Date of experience: January 5, 2025
RW
Nessa was really helpful and prompt
Nessa was really helpful and prompt
Date of experience: January 5, 2025
JW
Very quick response from Gifty
Very quick response from Gifty. Fixed my request straight away.
Date of experience: January 5, 2025
LM
Great Customer Service
Updating information and changing bank information on my FIT was made easy with the very prompt responses from their customer service person Gifty. Gifty always replied in a timely manner and explained simply what was required which quickly resoled the issues.
Date of experience: January 4, 2025
LB
L Benson
US
Exceptional customer service
As part of my never-ending electricity supply issues with meters, meter readings, billing, there is one bright light in my dealings with Good Energy; they answer the phone, respond promptly to emails, take the trouble to listen to the problems, and try to resolve them. Most recently, Matt (Home Team C) was unfailingly polite, personable, and really engaged with the latest debacle (Smart meter gone dumb, again, after power outages), booking in the meter company to get things resolved as soon as possible. All after the 5pm end of business cut-off. I am not holding my breathe, but at least Matt's cheerful approach and practical response boosted my mood. To be honest, I stay with Good Energy despite the very high prices because the quality of service trumps any other provider I have used. As a small company they seem to understand how important this is when things go wrong.
Date of experience: January 3, 2025
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