Review summary

Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

J

JanetToseland

5 out of 5 stars
Almost instant reply to my query

Almost instant reply to my query. Completely clear advice. Thank you Gifty A.

RF

Richard Fearn

5 out of 5 stars
Excellent customer service

Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !

M

Margaret

5 out of 5 stars
Great Green Choice

I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.

R

Richard

4 out of 5 stars
Good energy is a very helpful company, but less ethical than previously

Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.

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All reviews

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Showing 1 - 10 of 996 reviews
CG
5 out of 5 stars

Assistance switching to new Smart EV A/C

I needed assistance with maintaining a Smart EV account after July 31 st 25. I was quickly put thro’ to your agent Manashi. She was very friendly and efficient. She quickly established that my email was only connected to the FIT tariff and not to my supply account. When she rectified this, we were able to set up a new Smart EV account. Overall a very pleasant experience. Thank you Manashi!

Date of experience: July 18, 2025

S
5 out of 5 stars

Great straight forward help with clear…

Great straight forward help with clear instructions.

Date of experience: July 17, 2025

C
5 out of 5 stars

Kerry sorted my query out with her…

Kerry sorted my query out with her colleagues very quickly and updated me when all had been completed.

Date of experience: July 17, 2025

M
5 out of 5 stars

Good Energy responded promptly and efficiently

Natalia responded very promptly and efficiently to my email about changing my email address. Thank you.

Date of experience: July 17, 2025

C
5 out of 5 stars

Juliana responded to my email request…

Juliana responded to my email request very quickly and the refund was actioned. Thanks

Date of experience: July 17, 2025

RE
5 out of 5 stars

Had a need to contact Good Energy…

Had a need to contact Good Energy directly today, was quick to put through to Kerry who dealt with my request efficiently and politely. Cannot fault Good Energy I never need to normally deal directly as service online is spot on.

Date of experience: July 17, 2025

eS
5 out of 5 stars

Millie helped me very quickly with my…

Millie helped me very quickly with my query, very efficient❤️

Date of experience: July 17, 2025

DE
5 out of 5 stars

Excellent Service

The telephone was answered quickly, The customer service agent listened carefully to my problem and confirmed what would happen next including an email to follow with more information in. The email arrived promptly after the call. The process of replacing my IHD happened exactly as the agent described. She was very helpful and efficient.

Date of experience: July 16, 2025

D

DP

US

5 out of 5 stars

Gifty was quick

Gifty was quick, no-hassle, responsive. Easy to communicate - email, not a battle with website passwords. Human! Such a relief.

Date of experience: July 16, 2025

JS
5 out of 5 stars

Great company

all staff no there job and are all very polite

Date of experience: July 15, 2025

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