Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
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Contact info
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Website
www.goodenergy.co.uk
All reviews
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Showing 841 - 850 of 996 reviews
MJ
Good Energy customer service is consistently a good standard
Manashi responded to my recent gas reading email promptly and was pleasant and informative.
Date of experience: January 18, 2025
RB
Ros B
US
Very prompt service. Problem resolved.
My problem was sorted out very promptly. I'd received my monthly email statement but the attachment, giving full details of my energy usage and costs, wouldn't open. I emailed Customer Services and received a very prompt and friendly reply saying the matter would be dealt with and within minutes had a new statement including attachment which opened properly. Thank you Nessa.
Date of experience: January 17, 2025
RR
Enquiry
I emailed to get my annual energy consumption figures and Natasha responded immediately and thoroughly
Date of experience: January 17, 2025
SW
Change of ownership
Had to change ownership on solar panels of the house we purchased. We were a bit slow to start the process and didnβt have everything we needed. Olivia helped us to get the necessary information and then made sure to follow through all the necessary points to get everything processed for us. She was very helpful and got us the resolution we were after. Thanks very much Olivia!
Date of experience: January 16, 2025
CL
Juliana was fantastic in assisting meβ¦
Juliana was fantastic in assisting me with my queries. Many thanks.
Date of experience: January 16, 2025
Kk
Excellent customer service with Good Energy
I contacted Good Energy to assist me with getting some numbers of power generated from solar panels ( these were free through some government scheme. Oli has been a nothing short of a hero , keeping me calm when speaking with him as well as providing me detailed emails Oli is a compassionate individual who had a very professional presence giving me confidence in dealing with him Oli is a credit to Good Energy fantastic customer service professional caring and listened to my needs Well done Oli and my sincere thanks to this agent
Date of experience: January 16, 2025
KS
Very poor customer service
Very poor customer service. I applied for the solar input savings tariff and to be told that I would have to pay the standard tariff for 10 weeks to cover the transfer. I stated this was more than I could afford but they assured me that I would benefit from the savings from the day I applied. I am at 16 weeks and not heard about the transfer to the cheaper tariff, no communication at all other than they are increasing my direct debit! I had already explained I couldnβt afford the tarriff and that I had solar panels installed to reduce my costs of electricity, not increase them! I would not recommend very disappointing.
Date of experience: January 14, 2025
JC
Good responsive service
A few occasional glitches with reported daily usage, usually for gas, but for the most part a very good and responsive service, and a friendly, helpful telephone manner.
Date of experience: January 14, 2025
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