Review summary

Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

J

JanetToseland

5 out of 5 stars
Almost instant reply to my query

Almost instant reply to my query. Completely clear advice. Thank you Gifty A.

RF

Richard Fearn

5 out of 5 stars
Excellent customer service

Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !

M

Margaret

5 out of 5 stars
Great Green Choice

I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.

R

Richard

4 out of 5 stars
Good energy is a very helpful company, but less ethical than previously

Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.

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Showing 831 - 840 of 996 reviews
T
5 out of 5 stars

Very prompt and helpful advice

Very prompt and helpful advice

Date of experience: January 20, 2025

DB
5 out of 5 stars

FIT re-registration after Solar upgrade.

Having just added a battery to my Solar Generating kit I had to update the FIT registration. Customer Services team member, Gifty, was very helpful in guiding me through the process.

Date of experience: January 20, 2025

IW
5 out of 5 stars

Nessa the Fabulous

Nessa was brilliant providing details of how to resolve my particular issue (smart meter not functioning properly) for which many thanks!

Date of experience: January 20, 2025

NS
5 out of 5 stars

Had a query about power outage and…

Had a query about power outage and Manashi responded quickly and gave me the information I needed. Thank you Manashi!

Date of experience: January 19, 2025

HR
5 out of 5 stars

I recommend this company

I recommend this company, who not only promote greener energy, but give a prompt and efficient service. Your colleague Nessa was friendly, courteous and efficient in her dealing with my email regarding my parents' energy bill. Thank you

Date of experience: January 19, 2025

J
5 out of 5 stars

Very quick response from customer gelp

Nessa responded immediately to my query anout my non-working smartmeter, late on a saturday afternokn, saying it will be looked into. So quick, and friendly!

Date of experience: January 18, 2025

G
5 out of 5 stars

Very good customer service!

Very good customer service! Ross have been of great assistance with various issues since I moved home.

Date of experience: January 18, 2025

PH
5 out of 5 stars

Precise information and prompt reply…

Precise information and prompt reply possibly outside working hours.

Date of experience: January 18, 2025

V
5 out of 5 stars

Fantastic service

Great, fast and informative dealing with Ross.....thanks Ross, great job. πŸ‘

Date of experience: January 18, 2025

MM
5 out of 5 stars

Prompt reply.

Prompt reply. Sympathetic attention given re information given to Good Energy. The matter dealt with efficiently as well. The correspondence occurred over 3 days, not one, as arrangement for service had to be made between Good Energy and myself. Other information was also given and highlighted by the person dealing at Good Energy, Manashi.

Date of experience: January 18, 2025

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