Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
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Contact info
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Website
www.goodenergy.co.uk
All reviews
1,000 total β’ Write a review
Showing 851 - 860 of 996 reviews
ta
Had contact with Khadija who quicklyβ¦
Had contact with Khadija who quickly sorted out the problem with the Smart Meter.
Date of experience: January 14, 2025
FW
Great customer service
Thank you to Olayemi for helping me with a query about my account and upholding Good Energy's great customer service!
Date of experience: January 14, 2025
JH
JO HABIB
US
Meter reading not reaching Good Energy
An ongoing problem whereby our Electricity meter reading has routinely been received by Good Energy but our Gas Meter reading has not. Manashi has been exemplary in explaining the options and responding quickly and intelligently to any questions or issues arising. The available dates on which someone from Good Energy is able to visit to - it is hoped - fix the problem suddenly jumped from dates in January to dates in March, which seems a relatively long way away. Hence 4 stars instead of 5.
Date of experience: January 13, 2025
JM
Quick responses as always. Thanks
Quick responses both on the phone and by email from Matt. Problem sorted in a couple of hours from the moment I made phone contact with Juliana.
Date of experience: January 13, 2025
LC
Manashi was excellent in response to myβ¦
Manashi was excellent in response to my query. I am fully satisfied. Best wishes, Laurence
Date of experience: January 13, 2025
do
FIT meter verification.
Had an issue with verifying my fit meter. Emails back n forth but getting nowhere. The individual I was dealing with just wasn't getting it. So I decided to start a fresh email thread. With all the information I had previously sent. Donna M, read and dealt with everything perfectly, first email. So many staff have been excellent with queries over there years. And Donna M is definitely a valued member of the Good Energy team.
Date of experience: January 13, 2025
RE
They arranged the replacement of myβ¦
They arranged the replacement of my smart metre so quickly. Thanks to Natasha for the amazing service. Their engineer was also friendly and professional who answered our queries about the metre.
Date of experience: January 12, 2025
KC
Brilliant service
Matt on Home Team C provided a brilliant service. Took time to get me onto the right tariff with good humour and efficiency. Can't recommend highly enough!
Date of experience: January 12, 2025
RC
Direct Debit concerns quickly dealt with
I emailed Good Energy with concerns about my direct debit. I received a response within an hour from Nessa, a remote energy specialist, who not only resolved the immediate issue but also advised me on managing my account in the future. All this on a Saturday.
Date of experience: January 11, 2025
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