Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
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Website
www.goodenergy.co.uk
All reviews
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Showing 21 - 30 of 996 reviews
A
Amanda
US
Speaking to an actual human being is great
I wanted to speak to someone because my account was in credit and the website directed me to customer services to request a refund. I've always found Good Energy great to deal with, you don't find yourself hanging on for ages waiting for your call to be answered and you feel that you are talking to a real human being - which makes a nice change from so many services nowadays. McClean was no exception - friendly and professional he quickly checked the account and actioned a refund. He also recognised that I could reduce my monthly direct debit which was a bonus! I really appreciated that it was close to their telephone lines closing on a hot Friday afternoon but I didn't feel at all as though I was being rushed and he even laughed at my attempts at humour - which I'd give an extra star for if I could.
Date of experience: July 12, 2025
RS
Very happy with my interaction withβ¦
Very happy with my interaction with Olayemi a representative of Good Energy, I found the communication professional as well as very good response times. Happy to be with Good Energy.
Date of experience: July 12, 2025
MH
Very prompt response from Natalia to myβ¦
Very prompt response from Natalia to my direct debit query. Advice was given and my direct debit reduced to make my energy payments more affordable.
Date of experience: July 12, 2025
WB
I have been trying to get a new Smartβ¦
I have been trying to get a new Smart Meter supply installed since December 2025. After 6 months Good Energy was able to install a Smart Meter on May 12th 2025 after National Grid installed a new cable on March 11th and Good Energy is still prevaricating about an invoice for the new account for the new supply two months later!
Date of experience: July 11, 2025
RB
Great experience with customer service
I'm not with Good Energy as a supplier. But they have been handling my FIT payments for many years. I made a request to enable transfer of some of those payments to another company, and despite the fulfilment of that request not being obviously in their interest, they've handled it graciously and promptly. If my peculiar circumstances change, and I'm due a switch, they will be top of my list.
Date of experience: July 11, 2025
CK
prmpt full response from Khadija to my query following her full response to an earlier query.
Good prompt and full response by Khadija to my queries
Date of experience: July 10, 2025
GJ
Friendly and welcoming customer service
Making that final decision on switching energy providers, Robyn made us feel that this was absolutely the right thing to do, with her friendly, reassuring and knowledgeable customer service.
Date of experience: July 10, 2025
H
HY
US
Excellent customer service
I had a chain of emails with Rafi from home team A regarding billing and pausing our direct debit to use up some credit and he was incredibly helpful, efficient and professional. I was so impressed by the customer service and it made life really easy, much appreciated.
Date of experience: July 10, 2025
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