Review summary

Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

J

JanetToseland

5 out of 5 stars
Almost instant reply to my query

Almost instant reply to my query. Completely clear advice. Thank you Gifty A.

RF

Richard Fearn

5 out of 5 stars
Excellent customer service

Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !

M

Margaret

5 out of 5 stars
Great Green Choice

I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.

R

Richard

4 out of 5 stars
Good energy is a very helpful company, but less ethical than previously

Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.

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All reviews

1,000 total • Write a review

Showing 31 - 40 of 996 reviews
AW
5 out of 5 stars

Good Energy is a trustworthy company.

I received an email from Good Energy telling me that they were going to refund me for a considerable sum because I had accumulated a large credit on my account. Without being asked to do so! I wrote to thank them and received a nice reply from Natalia. Super customer service.

Date of experience: July 10, 2025

nn
5 out of 5 stars

Quick response

Quick response, by Gifty

Date of experience: July 10, 2025

MA
5 out of 5 stars

Had very helpful advice from Conner at…

Had very helpful advice from Conner at good energy. Excellent customer service thank you.

Date of experience: July 9, 2025

MH
5 out of 5 stars

Easy to change the direct debit amount Millie in customer service…

Thank you Millie in customer service for a quick efficient response regards my change direct debit. I feel heard!

Date of experience: July 9, 2025

Gw
5 out of 5 stars

Honest and very polite and very slick…

Honest and very polite and very slick service given.

Date of experience: July 9, 2025

TO
5 out of 5 stars

Good Energy give an excellent service

Good Energy are nicely accessible and there are human beings there to help you. On this occasion it was Nessa who handled and responded to my query, clearly and without fuss.

Date of experience: July 9, 2025

KC
5 out of 5 stars

Excellent service

My query got dealt with very promptly. Ryan was polite and efficient and gave me all the information I needed to make a decision.

Date of experience: July 9, 2025

M
5 out of 5 stars

Excellent customer support

I got in touch with Good Energy to lower our Direct Debit and hopefully get a payout of money that had built up in our account. It couldn’t have been easier, and Shazia who helped me was a star.

Date of experience: July 9, 2025

a
5 out of 5 stars

I received a fully detailed response…

I received a fully detailed response within an hour from MANASHI. Answered everything I raised. Exceelnt service

Date of experience: July 8, 2025

M

MJN

US

5 out of 5 stars

Quick turnaround, accurate figures

I requested a small refund for accumulated credit and received an initial response the same day, with a slightly higher offer based on information on Good Energy's system, and then a refund the next day. This is in sharp contrast to the customer service at the electricity supplier used by a community building for which I volunteer. Thanks, Ryan!

Date of experience: July 8, 2025

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