Tolle Mitarbeiterin
Die Mitarbeiterin war super nett und hilfsbereit und konnte mir sofort helfen. Das Problem könnte sofort gelöst werden

freenet TV is a television service provider that offers consumers access to a variety of channels broadcasted in Full HD quality. The platform allows users to enjoy up to 20 private and 20 free-to-air channels without the need for a long-term subscription, making it an attractive option for those seeking flexibility in their viewing choices. Customers can easily activate their service online, purchase starter packages, and manage their subscriptions through a dedicated customer account. Targeting a wide audience, freenet TV caters to individuals looking for affordable television options without the constraints of traditional cable services. The company also provides additional offerings through freenet TV connect, which enhances the viewing experience with more channels, media libraries, and supplementary services. With a focus on customer satisfaction, freenet TV provides a 30-day money-back guarantee, allowing users to test the service risk-free.
Freenet TV receives high praise from many customers for its friendly and efficient service, with numerous reviewers highlighting the excellent support they receive over the phone. People appreciate the prompt assistance and the helpfulness of the staff, often noting that issues are resolved quickly and effectively.
Positive sentiments are reflected in comments about the company's attractive offers and overall satisfaction since becoming a customer. However, some consumers express frustration with the quality of reception and the customer service experience, citing issues with private channels and long wait times when seeking help. Despite these criticisms, the majority of feedback remains favorable, emphasizing the positive interactions with staff and the quality of service. Overall, Freenet TV is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 137 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.1 | 13 |
| Mar 25 | 4.7 | 19 |
| Apr 25 | 4.7 | 15 |
| May 25 | 4.3 | 23 |
| Jun 25 | 4.6 | 24 |
| Jul 25 | 4.7 | 26 |
| Aug 25 | 4.4 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 137 most recent reviews.
“Guter Service am Telefon”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cable & Satellite TV.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | +12% | 137 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: freenet TV is #2 of 5 on overall rating in this group.
137 reviews of freenet TV. Filter by what matters to you.
Die Mitarbeiterin war super nett und hilfsbereit und konnte mir sofort helfen. Das Problem könnte sofort gelöst werden
Wie immer bin ich nett und kompetent beraten worden! 5 Sterne sind definitiv zu wenig!
Nach mehrmaligen Telefongesprächen liegt das Signal zum TV wieder an.
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Hab Freenet zum Fernsehen funktioniert sehr bin immer zufrieden.
Es war einfach ein Traum, die Dame war sehr freundlich und mit binnen in 2 Minuten geholfen. Einfach perfekt, vielen lieben Dank.
Ich hatte eine allgemeine Frage zu meinem neuen Receiver. Frage beantwortet und gleich alle relavanten Schritte gemeinsam am Telefon erledigt. Sehr freundliche Gesprächspartnerin. Ich bin sehr zufrieden.
Mitarbeiter an der Service Hotline sehr kompetent und so wurde auch gleich das Problem durch gute Beratung gelöst. Danke
Sehr kompetenter Mitarbeiter, der sich Zeit genommen und auch gut erklärt hat, top!
Sehr gute und freundliche Beratung !
kompetente höfliche Beratung, mein Problem wurde gelöst Schade nur das sonntags keine Hilfe möglich ist
Ich war von Anfang an Begeistert von freenet TV. Sehr gute Beratung, Betreuung, immer Hilfsbereit ob TV oder Smartphone. Sehr geduldig und vor alem,,kein Drängen auf Abschlüsse.
Mehrmals aufgrund eigenen Fehlers (Falsche ID) und eines technischen Problems, telefonisch Freenet kontaktiert. Kontakt kam sofort zustande. Sehr freundliche Mitarbeiter. Freenet ist eventuell etwas teurer (Preis im Verhältnis zur Menge an Sendern) als Mitbewerber, aber dafür habe ich einen sehr guten Service.
Bin seit 2018 mega zufrieden mit EUCH 👍🏻🙌💖
Prima Angebote und klasse Kundenbetreuung.
Guter Service am Telefon
Meine Karte ist abhanden gekommen, Freenet hat mir unkompliziert geholfen und die Neue Karte sehr schnell und freundlich freigeschaltet. Die Mitarbeiterinnen waren sehr freundlich am Telefon. Danke dafür.
freenet TV is a television service provider that offers consumers access to a variety of channels broadcasted in Full HD quality. The platform allows users to enjoy up to 20 private and 20 free-to-air channels without the need for a long-term subscription, making it an attractive option for those seeking flexibility in their viewing choices. Customers can easily activate their service online, purchase starter packages, and manage their subscriptions through a dedicated customer account. Targeting a wide audience, freenet TV caters to individuals looking for affordable television options without the constraints of traditional cable services. The company also provides additional offerings through freenet TV connect, which enhances the viewing experience with more channels, media libraries, and supplementary services. With a focus on customer satisfaction, freenet TV provides a 30-day money-back guarantee, allowing users to test the service risk-free.
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