Final Rentals is an online platform specializing in affordable car rental services for travelers seeking convenient and budget-friendly transportation options. The company allows customers to book rental cars from various locations, including major airports and city centers in destinations such as Malta, Sint Maarten, Jamaica, Saint Lucia, and the Dominican Republic. Targeting vacationers and business travelers alike, Final Rentals aims to provide a seamless booking experience with no hidden costs or cancellation fees. By offering competitive pricing and a range of vehicle options, the company caters to individuals and families looking for reliable transportation during their trips. Through its user-friendly website, customers can easily compare rates and secure their ideal rental car online, enhancing their travel experience.
Final Rentals receives a generally positive reception from customers, with many praising the excellent service and smooth rental experiences. Reviewers highlight the timely pick-up and drop-off at airports, as well as the professionalism and attentiveness of the staff, contributing to a hassle-free experience.
However, there are notable complaints regarding customer service, with some consumers reporting unhelpful staff and issues with rental agreements, such as unexpected fees and deposit handling. A few customers express frustration over unclear contract terms and upselling tactics. Despite these criticisms, many still appreciate the quick responses and flexibility shown by the company when addressing concerns. Overall, Final Rentals is seen as a reliable choice for car rentals, though potential customers should be aware of some inconsistencies in service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 208 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 3.4 | 5 |
| Oct 24 | 4.5 | 2 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 4.5 | 10 |
| Jan 25 | 3.6 | 11 |
| Feb 25 | 3.7 | 3 |
| Mar 25 | 3.7 | 6 |
| Apr 25 | — | 0 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.0 | 4 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 208 most recent reviews.
“Excellent customer service in being flexible with our cancellation the day before we were to pick up the car”
“There were many issues”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.7 out of 5 (good) | 3.8 out of 5 (good) | +5% | 208 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Final Rentals is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 3.7).
208 reviews of Final Rentals. Filter by what matters to you.
We had an excellent experience with the rental at Santo Domingo. The service was professional, they met us at the airport and drove us to where we needed to go to get the car. The staff communicated on time via whatsapp and there were no hidden fees or taxes as is usually the case. Highly recommended.
Un excellent service. Véhicules dans des conditions optimales, bon service de tous les conseillers de service.
Excelente, experiencia. Gran servicio, seguro y confiable.
An excellent service. Vehicles in optimal conditions, good service from all service advisors.
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Easy, efficient, honest and friendly service from start to finish. Can't rate them highly enough.
We did not get the car we reserved . We were given a car with broken brakes, which, as you may know, is a major safety problem considering how it is driven in the Dominican Republic. Break lights didn't work, the AC wasn't reliable, had no gas and the tire was bald and was losing air. When we complained, they provided a "better" choice, but the car was really no better than the original one. Uncontrollably shaking car due to terrible breaks, bad balance, and rotation. Ants and spiders were all over the place and the high beam lights which are indispensable here do not work as well as well as the rear windshield wiper is missing. We were accompanied by kids. When it was time to pick up the van, the manager disappeared after we protested and were promised a 2022 Stadia van. The manager (Omar) does not reply to text messages or calls. Terrible experience with this manager due to his lack of communication as well as with Gleny however, Manuel and Herly have been very understanding. It is a shame that they have to work with people that don’t seem to care about keeping the customer happy.
Very friendly, good cars, very good service.
la mejor experiencia de alquiler jamás. Visité DR 30 veces en el último año y esta ha sido la mejor experiencia de alquiler para mí hasta ahora. Espero con ansias mi próximo alquiler
Excelente servicio y trato para los clientes.
Los mejores, excelente servicio…
Muy buena experiencia me encanto
En Santo Domingo Muy buenos autos , buenos precios , cuando sales de migración ya hay alguien que te espera , y te entregan el auto en el mismo aeropuerto , también te ofrecen si quieres ir a sus oficinas , también el día del retorno entregas el auto en el aeropuerto y te vas , no tienen cargos ocultos , autos en perfecto estado y un servicio muy cercano .
SCAM ALERT. Aside from being horrible in customer service, treating you with disdain, being rude and hostile, they are far away from the Airport - if you are late for the reservation they will cancel your reservation and charge you extra for a new one, here´s the trick - their van from the airport is deliberately slow to pick you up trying to get you to miss the window. They charge extra hidden fees, overcharge for sun pass toll...etc etc. HORRIBLE COMPANY EMPLOYING HORRIBLE PEOPLE! They regularly do fake 5 star reviews on review sites to keep new people coming. The 2017 Toyota Corolla provided was in poor shape, full of scratches inside and out. For some strange reason the suspension was extra low, so while parking I touched the bottom of the front bumper on the sidewalk parking at my hotel, resulting in a tiny scratch. When I returned the vehicle they were quick to charge me $3000 as a repair fee guarantor fee, the excess of which would be returned after the repairs. Now after almost 4 months trying to get this back I realize this was a scam - just by seeing the state of the vehicle you can conclude they never repair their vehicles and simply keep these fees from helpless foreign customers. I have been trying to get answers on the cost of repair from them for three months, and nothing. AVOID AT ALL COSTS!
Excelentes autos, buenas atenciones y un precio muy bueno.
I have been renting through different car rentals but eveytime I got any surprises while collecting the car like hidden taxes etc but finally when I rented through Finalrentals last day in abu dhabi UAE, they charged me the exact amount as mentioned on the voucher and their customer service was upto the mark and car was in very good condition and clean! I will surely rent again!
Amazing experience! Finally a reliable cars rental company! Who are not telling you “our apologies, your reservation was canceled” when you already came to pick-up a car. 10/10!
Final Rentals is an online platform specializing in affordable car rental services for travelers seeking convenient and budget-friendly transportation options. The company allows customers to book rental cars from various locations, including major airports and city centers in destinations such as Malta, Sint Maarten, Jamaica, Saint Lucia, and the Dominican Republic. Targeting vacationers and business travelers alike, Final Rentals aims to provide a seamless booking experience with no hidden costs or cancellation fees. By offering competitive pricing and a range of vehicle options, the company caters to individuals and families looking for reliable transportation during their trips. Through its user-friendly website, customers can easily compare rates and secure their ideal rental car online, enhancing their travel experience.
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