Final Rentals is an online platform specializing in affordable car rental services for travelers seeking convenient and budget-friendly transportation options. The company allows customers to book rental cars from various locations, including major airports and city centers in destinations such as Malta, Sint Maarten, Jamaica, Saint Lucia, and the Dominican Republic. Targeting vacationers and business travelers alike, Final Rentals aims to provide a seamless booking experience with no hidden costs or cancellation fees. By offering competitive pricing and a range of vehicle options, the company caters to individuals and families looking for reliable transportation during their trips. Through its user-friendly website, customers can easily compare rates and secure their ideal rental car online, enhancing their travel experience.
Final Rentals receives a generally positive reception from customers, with many praising the excellent service and smooth rental experiences. Reviewers highlight the timely pick-up and drop-off at airports, as well as the professionalism and attentiveness of the staff, contributing to a hassle-free experience.
However, there are notable complaints regarding customer service, with some consumers reporting unhelpful staff and issues with rental agreements, such as unexpected fees and deposit handling. A few customers express frustration over unclear contract terms and upselling tactics. Despite these criticisms, many still appreciate the quick responses and flexibility shown by the company when addressing concerns. Overall, Final Rentals is seen as a reliable choice for car rentals, though potential customers should be aware of some inconsistencies in service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 208 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 3.4 | 5 |
| Oct 24 | 4.5 | 2 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 4.5 | 10 |
| Jan 25 | 3.6 | 11 |
| Feb 25 | 3.7 | 3 |
| Mar 25 | 3.7 | 6 |
| Apr 25 | — | 0 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.0 | 4 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 208 most recent reviews.
“Excellent customer service in being flexible with our cancellation the day before we were to pick up the car”
“There were many issues”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.7 out of 5 (good) | 3.8 out of 5 (good) | +5% | 208 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Final Rentals is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 3.7).
208 reviews of Final Rentals. Filter by what matters to you.
Great service, a reliable car. I rented a Hyundai Accent for 5 days, and it proved to be both economical and dependable. However, the procedures took longer than expected, which is the only reason I'm not awarding 5 stars.
Very good price and good car. I apreciate the manager at the office, very helpful and kind.
Nous avons réservé via un site partenaire. Il semblerait que FinalRentals n'avait pas notre numéro de vol. Ils nous ont envoyé un e-mail pour l'obtenir, mais nous n'avons jamais reçu cet e-mail (après vérification, il se trouvait dans mes spams). Notre vol a eu 2h30 de retard, je n'ai pas jugé utile de les appeler, car j'étais persuadée qu'ils suivaient les vols de leurs clients, comme toute compagnie de ce type, attendant l'arrivée de voyageurs. Nous sommes donc arrivés à Zagreb à minuit et demi, avec deux enfants en bas âge, FinalRentals avait annulé notre réservation et personne ne nous attendait. Pas de voiture. Nous avons dû prendre un taxi et modifier la ville de notre première nuit. Tout ce qui nous a été suggéré a été de revenir le lendemain matin, non pas pour simplement retirer le véhicule réservé, mais pour effectuer une nouvelle réservation, à un prix bien plus cher. En tant que fournisseur de voitures de location traitant quasiment exclusivement avec des voyageurs internationaux, il serait judicieux que FinalRentals s'assure que leurs e-mails ne terminent pas dans les spams de leurs clients; et si pas, lorsqu'ils ne reçoivent pas de réponse, essayent de les joindre par téléphone, ou vérifient simplement leur pays d'origine et fassent preuve de logique, ou encore, si cela est trop compliqué, au lieu d'annuler leur réservation et de les obliger à en effectuer une nouvelle, leur offre des solutions "orientées clients". Plus jamais ce fournisseur!
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I booked a car, which i was to pick up at Tirana Airport. The rental company at the Airport, tried to trick me, and lied to my face. The car which i rented several months in advanced, was unavailable because it had been rented to another party, without a reservation, to maximize profit. The reason was, they couldn't accept my credit card, though a person in front of me, in the queue, paid with an identical card. I also overheard the two employees speaking about not having any more cars. The same thing happened to another couple in from of me in the queue.
I am very satisfied with this company, It was a great pleasure to take servilet from them.
Great customer support. My flight had a delay of 3 hours. I notified and they wait for me till 4 am. I am very grateful🤗
Definitely I will chose your agency again on my next trip to Albania. A very friendly atmosphere and efficiency with reasonable prices.
super correctness and very professional communication with the staff
I rented a car for 7 days and everything from the reservation to the pick up went smoothly. The staff was very kind and helpful…fair prices. I would totally recommend 👍
The staff here were really understanding when I showed up late, and the car handover went super smoothly and quickly. I highly recommend this place! I'll definitely be renting from them again on my next trip to Albania.
We had a wonderful time in Albania, and it all began with the top-notch service from this rental agency. The staff was incredibly helpful, seamlessly upgrading us to a larger car category to accommodate our bigger group, as we had planned. The prices are fantastic, and what's even better is that they don't tie up a massive deposit. Highly recommended for a stress-free experience!
I had a technical problem with my rented car on 18th of August. I called the super desk. In 2 hours the road assistance cam at my location and in few minutes fixed the car properly. That's good service. Well done
It was wonderful trip with the best company at town. It was a special crew, a great team at that company. I am also very satisfyed abour the price. I will be back again there.
Great team and service, very helpful 👍
I rented a car in Tirana and it was super great! The people there were really nice and helped me quickly. The car I got was clean and in good shape. Drove perfectly the whole time. I liked that they gave me tips about cool places to visit and how to drive around.
Made our trip wonderful, we rented in zaghreb airport from them, car and service all things were amazing.
Metto 1 stella perché 0 non si può. Abbiamo cercato l'indirizzo della compagnia che risultava vicino all'aeroporto di tirana (Albania), arrivati lì non c'era nulla. Abbiamo chiesto al parcheggiatore lì presente e alla polizia locale ma nessuno sapeva darci indicazioni su dove trovare il loro ufficio. Decido allora di contattare la compagnia telefonando al numero segnalato sulla nostra prenotazione ma nessuno ha risposto. Fine della storia? Non siamo riusciti a ritirare la macchina perché questo ufficio non si trovava. TRUFFA!!
Belgrade Nikola Tesla airport. Worth using final rentals. Nice experience with employees and very friendly atmosphere. Will use their services in future for sure. Special thanks to the employee Nenad for the exceptional service. Thanks a lot.
Final Rentals is an online platform specializing in affordable car rental services for travelers seeking convenient and budget-friendly transportation options. The company allows customers to book rental cars from various locations, including major airports and city centers in destinations such as Malta, Sint Maarten, Jamaica, Saint Lucia, and the Dominican Republic. Targeting vacationers and business travelers alike, Final Rentals aims to provide a seamless booking experience with no hidden costs or cancellation fees. By offering competitive pricing and a range of vehicle options, the company caters to individuals and families looking for reliable transportation during their trips. Through its user-friendly website, customers can easily compare rates and secure their ideal rental car online, enhancing their travel experience.
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