delivery.com

We tried delivery.com last weekend for the first time. Our experience was so positive due to our awesome delivery driver, Cathi! We live deep in a snowy/icy canyon in the Rockies so the drive is a tricky one. Cathi arrived when expected and was a ray of sunshine - so pleasant, upbeat, friendly and professional. She’s a true Rockstar and such a great representative for delivery.com. High five to Cathi! Because of our outstanding experience we’ll be using delivery.com exclusively from this point forward. (Hopefully we’ll get Cathi again!)

I order a Mac book from apple November they decided to ship it threw these people, here it January never received my MacBook nor refund! I will be suing

On 1/18/2020 I wanted to purchase a Cafe Courrioer gift card, their website diverted me to Delivery. com for payment. I was hesitant (never having heard of Delivery.com) but purchased a $100.00 email gift card. I received two emails from Delivery.com, assuring me an email gift card was sent to the recipient and a receipt of my purchase. On 12/21/2020 the debit card purchase cleard my bank account. I asked the intended recipient if they received the email, they said no. I asked again after a few days and still no email. On 12/23/2020 I called Delivery.com to inquire. They looked into it and said the email wasnt sent but the recipient should access their account through the app. I said I don't know if they have the app or an account. If the recipient didn't have the app, for example if they got a new phone, then how would they be notified that their account had been credited, especially if no email gift card had been sent? I would never know the recipient hadn't received the gift and they wouldn't know it was sent if I hadn't asked. At this point I asked for a refund and was told I would get one in 5 to 7 days. Finally, I asked if there was a way to validate my inquiry, in case I had to call back, they have no system to do so. Guess what...on 1/8/2021, more than two weeks later, I had to call back and explain most of the situation again because I had not yet received a refund. They said that management had been notified, they would look into it, and they would call me back or email me information pertaining to this issue. I am still waiting.

If I could give this company less than one star I would. My order was completely wrong! You place your order in one of their drivers place the order also when they pick it up my order was entered completely wrong by the driver I received the exact opposite of what I wanted. Tip the driver $10. Call the customer service rep once I realize my food was absolutely wrong. Was told that I was getting issued a refund. The refund never came. I checked my account a week later. No refund OK. I called the one 800 number. Get a very rude rep! She acted as if I was the problem. I don’t see your phone number I don’t see your email address we don’t see anything associated with you.!!!!! If you want to wait an hour to receive the wrong food. Chipper driver an extra $10. Be spoken to in a rude manner. Never received a refund for a mistake on their behalf. Definitely go to delivery.com

Worst service I’ve ever seen placed order at 8:15 p.m was emailed letting me know estimated arrival was pushed back I checked in with support three separate times as time passed to be told order was arriving . Was called at 10:15 and told sorry our driver checked out we won’t be delivering your food . We didn’t know until just now that we had no drivers . After three separate support calls . The last of which I was told driver was contacted and was told they were 4 minutes from restaurant then would be arriving at my home . How do you contact the driver and not know he was not on duty ? Was told they would be refunding me .

This was the worse experience I have ever encountered. Tracker for these people "We Deliver", said driver had not shown up and delivery would be in 178 minutes. I called the Killeen number and you couldn't understand because of language barrier and I could only hear every other word. They hung up on me then when I called back some woman was laughing in the background and I couldn't get him to answer me. Finally when he did I went into my email and then got a call from driver saying he was here. Couldn't find me, after I left a detail message of where I was. I had to go out to flag him down. Then he didn't wear a mask. My food was warm and tastey, I love the China Cafe, food always good. But, didn't have sauce for sweet & sour chicken and we didn't get our 2 egg rolls.

I ordered a bacon burger, fries and a lemonade. It was supposed to tAke 30 minutes. An hour and forty minutes later I got a burger. No fries, no lemonade, no Mayo, no mustard. They charged me $26!!!! When I complained they had old me there was nothing they could do about it. Worse service ever!!!!!

Very late delivery. Driver lied saying they were at the restaurant waiting. Food was cold. Third country call center which puts you on hold and asks to call you back. They refused to cancel my order and refused to refund my order. They also said they couldn't transfer me to a supervisor, and the supposed escalated matter was never followed up by them. I emailed them again and was denied again my refund. They gave me points which were too minute to even redeem, and that was after I said I did not trust their driver, their company, and had no desire to go though them again. That agent simply did not respond either.

Unprofessional disorganized was 30 minutes late and rude will never use this service again and didn't receive my whole order it was the worst service I have ever had and when I called to see why my order was late the person was difficult to understand I managed to make out it will be another three minutes well it was another 10 minutes and then he knocked at my neighbors door when it clearly said my apartment # on the order

If I could give them a zero, I would. I ordered from Tan's Chinese in town at 4:22 pm and it took until 6:35 pm to get it! Over two hours for one dish? They didn't contact me saying it would be later than expected or anything. When I called asking where my food was, they did the basic "Sorry to hear about that". I asked if I could get any type of reimbursement and they said no. AND they have a five dollar delivery charge, plus tax and tip? It would have cost me less in gas to drive there if my car wasn't in the shop. That price is understandable for a place like Seattle or any major city with traffic, but not in a town where it takes 10-15 min to drive throughout all of it. I also understand if they were busy, but to not call your customers explaining why their food is so late? Or to offer any type of reimbursement or discount? Unacceptable. DO NOT EVER ORDER FROM HERE!!!

The worst experience with food delivery I’ve ever had. Been waiting on my food for two hours. Tried to cancel and get my money back but they said it’s already on the way. Thirty minutes later still not here. Called twice and getting no where with these people. Horrible service. Use door dash

Very disappointed. Ordered from Taco Bell. I ordered at 7:15 pm. They said order would be here at 8:35. Then I get a text saying they couldn't pick it up. This was at 9:00 pm saying Taco Bell was closed. Obviously to avoid fault on there part. I called Taco Bell to ensure they were not closed for ant reason. I hope corporate investigates this. Of course you can text them with your disappointment. But no number to call. Obviously we were not able to order by the time they let us down. Then 1 to 4 or 5 business days to get your money recruited. Hope that happens. Avoid them at all cost! Despicable about sums it up.

43 minutes ago-Edit DO NOT TRUST THIS COMPANY.!!! THEY TRANSFER ORDERS THROUGH MULTIPLE DRIVERS MISINFORM YOU OF WHERE YOUR ORDER IS THEN THEY REFUSE REFUSE REFUSE TO REFUND YOU BECAUSE THE FOOD IS BEING DELIVERED. BOB the guy who was talking with me. Has no customer skills and has spun me as long as possible. 3 hours ago I ordered 2 hours ago I wanted to eat. 1 hour ago I wanted my money back. Ill go home with no refund or food. Just laughed at for letting them debo my lunch money.

I just called my favorite Chinese restaurant, & they INSISTED I use delivery.com.... what a CROCK! Just the set up process is such a joke, & time consuming!! This particular restaurant used to be so awesome for delivery, that they’d be there before you’d hang up your phone, I swear.... now, all I could see for reviews, is how awful & COLD their food is, & how slow & expensive the delivery service is! Up to $20 to deliver dinner?!? Really?!? Only to have someone w/possible COVID breath breathing all over your order?!? No thanks!!!

For the love of all things holy. Don’t ever use this service. Your better off picking up your own damn food. Unless you don’t mind waiting for hell to freeze over. Your food will certainly be that cold if it gets there

I would give 0 stars if I could. Delivery time says 45-60min. As soon as I submit the order, it gets pushed to 90min and then to 105min. This is the second time I've had an issue with delivery times getting pushed. I spoke with someone in the chat and they ended the conversation before I could provide a response to what they said, and the issue was still unresolved. They mentioned it is busy, which is understandable, but if that's the case, then just provide an accurate and honest delivery estimate on the website for the customers. I have now been on hold for more than 10min waiting to cancel my order. I will never order from this website again.

Horrible. No contact with driver or restaurant. I phoned them for help as order 120 minutes. I Said restaurant didn’t answer phone. He put me on hold and returned saying “restaurant doesn’t answer phone, sorry.”

Why I telling you to do not use this service because: 1. they have no proper support team 2. delay answer of ticket 3. provide document which is not match with your records 4. They manipulate data and deduct amount from wallet 5. They are not pay COD amount to your bank 6. If you have any refund from then they did not send in bank

After waiting for an hour and a 1/2 for my food I contacted them and they said that the restaurant was closed for deliveries but after I called the restaurant they were not closed for deliveries. The driver just didn't want to come to deliver to my house now only that they took the money from my account until me it would take 1 to 5 days to get my money back for something I never received awful place!!!!

On December 4th we ordered food through the Yelp app from Pizza Roma to pick up. When my husband arrived, he was told the food wasn’t made and they were closing to orders because they were short-staffed. They assured us we would be refunded, and we received a call from delivery.com a few minutes later confirming a refund was to be issued. Now it’s December 21st, and still no refund. The restaurant claims they can’t help us and we need to go through delivery.com. Contacted Delivery.com and they claim they issued a refund to Yelp, so we can’t get a refund through them, we have to go through Yelp. Yelp doesn’t respond to inquiries. So we never got our food, have spent a few hours trying to chase down our refund, and we are out the money we spent for a dinner never received. Will never use Yelp or delivery.com ever again!