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Email Gift Card On 1/18/2020 I wanted to purchase a…
On 1/18/2020 I wanted to purchase a Cafe Courrioer gift card, their website diverted me to Delivery. com for payment. I was hesitant (never having heard of Delivery.com) but purchased a $100.00 email gift card. I received two emails from Delivery.com, assuring me an email gift card was sent to the recipient and a receipt of my purchase. On 12/21/2020 the debit card purchase cleard my bank account. I asked the intended recipient if they received the email, they said no. I asked again after a few days and still no email. On 12/23/2020 I called Delivery.com to inquire. They looked into it and said the email wasnt sent but the recipient should access their account through the app. I said I don't know if they have the app or an account. If the recipient didn't have the app, for example if they got a new phone, then how would they be notified that their account had been credited, especially if no email gift card had been sent? I would never know the recipient hadn't received the gift and they wouldn't know it was sent if I hadn't asked. At this point I asked for a refund and was told I would get one in 5 to 7 days. Finally, I asked if there was a way to validate my inquiry, in case I had to call back, they have no system to do so. Guess what...on 1/8/2021, more than two weeks later, I had to call back and explain most of the situation again because I had not yet received a refund. They said that management had been notified, they would look into it, and they would call me back or email me information pertaining to this issue. I am still waiting.