Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
Dan Murphy's faces significant criticism from consumers, primarily due to issues with delivery and customer service. Many reviewers express frustration over late or failed deliveries, with some stating they waited at home during designated windows only to receive notifications of attempted deliveries when they were present.
The app is frequently described as "hopeless," complicating the ordering process further. Despite these challenges, a small number of customers highlight positive experiences, praising the helpfulness and friendliness of staff, particularly in-store. Some appreciate the good service and prices when visiting locations directly. However, the overwhelming sentiment reflects dissatisfaction with the overall service and delivery reliability. Overall, Dan Murphy's struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 244 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 7 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.4 | 8 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.6 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 244 most recent reviews.
“Staff always looking to assist you, especially trying new products”
“The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | +60% | 244 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Dan Murphy's is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
244 reviews of Dan Murphy's. Filter by what matters to you.
Order not delivered Another personal complaint that I wish to speak personally to a real customer service officer regarding this serious complaint . All phone numbers refer to contact “Murphy “ I am finding it impossible to speak to anyone from Dan Murphy’s - live chat didn’t solve my problem .
Emily at the Greenhills store told me 2 weeks ago when I had a significant purchase for Christmas gifts that "We don't match First Choice prices so I can't do that!" Like hello first choice is Dans main competitor? So I went in today to buy some more brandy to stock up at home for our next lot of visitors and showed her Liquorland nearby had the same product cheaper. She gave me a filthy look and tapped on her computer for a while and turned around and smiled and said nup can't do that Liquorland don't have stock. (Least that made her smile) so I left the store much to a very shocked looking Emily and went to Liquorland where there was plenty of stock and saved myself $30.
Worst experience on delivery ever!! Ordered 2 Christmas gift boxes last Dec 16 as a gift for a friend and it was mentioned that the delivery date will be on or before Dec.23,2023. But guessed what, 1 box was delivered only last Jan 3,2024 and the other 1 box last Jan 4,2024!. What a joke it was! It's supposed to be a Christmas and New year present but only got delivered after. I'd like to think that this company is a scam. I called their no.but will only ask to leave a message, sent email several times and they barely reply. I was chasing them about my delivery,only after i asked for cancellation amd refund then they get to proceed with the delivery. Customer nservice is so poor, they did not even apologise for the late delivery and all. I even asked for a discount for the trouble they cause but nothing. No apologise, No compensation, nothing! They only stress you out with your deliveries. Very poor customer service. Dont waste your time ordering from here.
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The list for delivery of hampers was shared in the month of Nov 2023 and the gifts were not delivered until Jan 2024. Worst customer service ever! Even after giving business of nearly $10,000 there is no response from the team.
Absolutely appalled by current experience and totally lost me and my family as customers. Have used previously and found service and products of good standard. My experience - yesterday I ordered on line a selection of drinks that I wanted delivered in 2 hours from my local store. I selected the 2 hour delivery at $15.00. I made payment it went through and I saw that the price had reduced, I just assumed it was the member deal. Anyway checked the order this morning and it was 2-4 day delivery. Well, that's okay I thought, I'll just duck down to the local and pick it up. Only to be told it was coming from Burleigh Heads (I live in the Redlands area). I couldn't believe it - how eco unfriendly is that when products had previously been available in that store. Worst was the unrelenting Customer Service Manager who had obviously had similar experiences because she gave me all the options - that wouldn't work. Wow, thanks. Not very customer friendly.
Tried to get confirmation of a price - recorded message said "bot" would help - unfortunately unable to locate 'bot' won't be wasting my time in future. You don't need my sale if you can't employ a person.
This is worst service to use. Never order from Dan Murphy’s. Just wastage of money and your time. No proper customer service nor they follow proper guidelines as stated in the business web. I don’t like their service at all.
Every single damn time I try to order "Delivery Now" via their online site it changes to Standard Delivery EVERY SINGLE STEP of the process. This is the 5th time in the last few months. You set delivery now.... You pick a payment type - it goes back to standard. You reset it to delivery now - but when you put in special instructions - it goes back to standard. You change it back, and as you go to the next step - it gors back to standard. I literally triple check before I hit the order button that it's properly set to Delivery Now - and it changes to standard after I hit the button. The developers who designed this website are fools. I am no longer ordering online from them.
They scam you at the checkout every time as they only pass on the shelf discount some times
Dan Murphy's website advertises their 30 minute order pick up, so yesterday I ordered a Christmas gift online and received an immediate confirmation email with an order number. Then: crickets. No text or email to collect the order. I clicked the tracking link in the email today and found the order; CANCELLED. No notification, no explanation, no alternative, just cancelled. I contacted their online chat which just went around in circles, with their representative obviously cutting and pasting all their bullsh*t excuses from a script but offering no resolution. All the while he was trying to assure me that this was not the experience they typically deliver to their customers. Um, you might want to read the other reviews on here, Jordan. I also checked my account. No refund. It seems they don't instigate the refund process until you ask and then, apparently, it takes five days. Take my money in five seconds, but five days to refund. Right. I asked their rep to cancel my membership. I note they were able to do that immediately. If I could give zero stars on this review, I would have. I paid via PayPal and noticed the payment was set to 'automatic'. When I contacted PayPal to clarify, they confirmed there were TWO inexplicable recurring payments set up for Dan Murphy's. This was only the second time I had purchased online with Dan Murphy’s and the first time using my PayPal account, so beware! You won't be getting any more of my money, Dan Murphy's. Recurring payments cancelled. I’m off to Liquorland to buy a replacement gift for the one I paid Dan Murphy’s for. The one they still have my money for. The one I intend to gift tomorrow. I don't care how much more it costs.
Absolutely disgusting…order has been sitting at depot for 2 weeks. Contacted DM you talk to a ‘bot’ then if you persevere you’ll get to talk to a human (supposedly, but it is via chat). I ordered over $250 worth on the 7/12 and received ab email from DM to say it was ‘on its way’. Yeah right, it’s been sitting at depot for nearly 2 weeks. I have a tracking number that doesn’t tell me the courier (so I can’t contact them). Meanwhile my order is just sitting there…the human assistant from DM raised a ‘ticket’. Nothing has happened so I might as well have ordered thru liquorland as order I placed with them arrived and is being consumed. DM get your online service sorted.
Do not waste your time on this poor excuse for a Dan Murphy 'delivery service' that fails with the most basic of tasks. When the delivery fails you have NO option other than to communicate with a bot! Still waiting after a week for a delivery that is still 'pending!'
Tried to call my local store to check on stock, not allowed, redirected to a chatbot then to an agent who ‘raised a ticket’, heard nothing back -all way too hard. Big fail!!
Dan Murphy, step up your delivery game, seriously. Aside from the fact that my very first delivery purchased got returned to the store 3 times (you have one job!), don’t bother choosing the 2-4 business day delivery. I normally choose the 2-hour window for an extra $5 and it is worth it, trust me. I have waited at home all day, putting off other tasks, and I still don’t have my delivery, and it is well past the 6-hour window allowed for. The online chat couldn’t give me any more info as to when the driver will arrive. Woeful!! We’re your customers DMs!! Take heed of this feedback and step up your game. We can easily go to BWS who deliver within an hour!!
Love their choice of alcohol ..............however Delivery experience the worst !! After paying for 3 cartons of beer, I asked to receive a phone call 30 mins prior to delivery ..... no reply ! Then a message from delivery Agent says 2-4 business days , no notice of day or the time. They went to deliver and took it back all the way to Welshpool . ( as I wasn't there to receive !) Yes only 1 depot to collect. Helloooooooo , most people are not friggin home, Monday to Friday ! I paid for delivery, however I had to travel all the way to Welshpool, to pick up !
Ordered through online during Black Friday, and turns out it is biggest mistake that I ever made on any online purchases. Customer service is just non-existence as only method that you can contact is "Live Chat", sometimes you have a 80+queues to be lucky ones to chat with someone but make sure that you are not "disconnected" while waiting for 80 people. The delivery driver just DOES NOT CARE to fulfil the delivery as I was available at home twice and delivery was unsuccessful without any attempt to contact me or ring the doorbell. Only option you get after fail to deliver is to "Reschedule" and you can only reschedule a day after; and it has been the worst nightmare that I had to deal with. With such a large size of business, lack of customer support. I highly recommend to stay away from delivery if you are considering between pick up and delivery.
Gift ordered online, confirmed and delivery chosen and paid for. Wrong item delivered. Contacted them online and had excessive wait (34th in line), but eventually told they will exchange and deliver within an hour. They didn’t and three days later they haven’t. Obviously they have no intention to. They must be making so much money they don’t care about customer service or losing customers.
I went to a Dan Murphy’s physical store for the first time and was shocked by the arrogancy and cold service of the lady on the register. I wish I knew her name so I can mention it here! She did not even look at me, but rather talked and gossiping with her fellow workmate while serving me! Actually she was badmouthing nearly every single customer who passed by her in the store. When I asked her about something that I bought, she was so rude and told me I should know better about it before I decided to buy it. So I can’t ask her any question either? She definitely badmouthed me after I left the store, just like what she did to every other customer who visited that shop during her shift. She is a black haired lady, hair tied up, with green uniform; the shop is located in Upper Coomera. Why do you employ someone like that @ Dan Murphy’s? It was my first visit, and will never come back there ever! I’d rather go to smaller shops who are friendlier!
Always pick up from Dan Murphy’s, their delivery is unreliable and they split shipments. Impossible to get in contact with them about any issue
On online order didn't work. Could not contact by phone store to discuss. Went to the store. staff wouldn't help. Manager was obnoxious and dismissive. Will never buy from them again. First choice liquor will be my first choice from now on
Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
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