Dan Murphy's
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Dan Murphy's - Care Factor Zero
Dan Murphy's website advertises their 30 minute order pick up, so yesterday I ordered a Christmas gift online and received an immediate confirmation email with an order number. Then: crickets. No text or email to collect the order. I clicked the tracking link in the email today and found the order; CANCELLED. No notification, no explanation, no alternative, just cancelled. I contacted their online chat which just went around in circles, with their representative obviously cutting and pasting all their bullsh*t excuses from a script but offering no resolution. All the while he was trying to assure me that this was not the experience they typically deliver to their customers. Um, you might want to read the other reviews on here, Jordan. I also checked my account. No refund. It seems they don't instigate the refund process until you ask and then, apparently, it takes five days. Take my money in five seconds, but five days to refund. Right. I asked their rep to cancel my membership. I note they were able to do that immediately. If I could give zero stars on this review, I would have. I paid via PayPal and noticed the payment was set to 'automatic'. When I contacted PayPal to clarify, they confirmed there were TWO inexplicable recurring payments set up for Dan Murphy's. This was only the second time I had purchased online with Dan Murphy’s and the first time using my PayPal account, so beware! You won't be getting any more of my money, Dan Murphy's. Recurring payments cancelled. I’m off to Liquorland to buy a replacement gift for the one I paid Dan Murphy’s for. The one they still have my money for. The one I intend to gift tomorrow. I don't care how much more it costs.