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Cruise Fashion has mixed reviews from customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service.
I made an online purchased but realised that I didn't change my delivery address as I have shifted to a new place. tried sending emails to you but till now no reply and u guys shipped my items to the wrong address instead of making ammendment to send to the right address provided in the email. Unresponsive.
I ordered this for next day delivery and paid £12:00 for this. But your courier let you down, well done DPD. So you really need to be sorting this with them. Thankfully your customer service was most helpful and refunded my delivery payment. But I isn’t get the service I was expecting.
Excellent service
Best deals; no one can compare in terms of price.
No description available yet.
Website
www.cruisefashion.com101 total • Write a review
US
I bought a pair of Christian Louboutin from the store in Glasgow. The ankle strap on them broke after 5 wears. I contacted customer service who told me the product looked to be faulty and that if I bought them into store I would receive either a replacement, exchange or a credit note. I did just this and at the store the manager was extremely condensing calling me ‘darling’ as if I was a 12 year old girl. She refused to offer me any of the above which I was promised by customer service. I then contacted customer service who told me they can’t override the store and it is up to the store weather or not my shoes are faulty and therefore if I will get an exchange etc. this was not said in the original email from themselves and when I asked to complain about this I was essentially ignored and told I could return to the store and ask them to have another look and no comment was given about me asking to complain about how customer service has handled this and given me false information (I asked a number of times in multiple emails). So even though customer service have said the shoes were faulty and I would be getting a replacement, exchange or credit, just because the manager seems to disagree that’s the end of it. The customer derive also said that they are a separate entity from the stores therefore they can’t deal with my issue, what kind of customer service is that? I have since contacted the manufacturer as the manager seemed to think this was normal wear and tear and not faulty. If this is the quality of shoes at this price, what are we paying for?
Date of experience: May 14, 2025
I have tried to raise an issue regarding how much postage I was charged however the auto chat doesn’t let me. Not happy wouldn’t use again.
Date of experience: May 14, 2025
チェックアウト、会計、配送準備メールまでスムーズでわかりやすいです。 購入はスムーズで完璧なのですが、まれに商品情報が少ないものもあり諦めているものもあります。 バッグのサイズは知りたいです。 ブランドによっては少し高いと感じるものもありオファーをいただけたら嬉しいです。
Date of experience: May 12, 2025
I tried to return an item but cruise have no record of my order number. Every order I’ve had from cruise is in my account except this long sleeve T-shirt. I can’t get any further with this
Date of experience: May 8, 2025
US
I paid £11.99 for next day delivery on Sunday 4th May and it said my order was expected to be delivered the next day on Monday 5th May and it hasn’t been delivered. If I had known it wasn’t next day I would have selected the cheaper delivery option! And the items were for a birthday present which is now past.
Date of experience: May 5, 2025
Great designer choice great price
Date of experience: May 2, 2025
