Stay away. Junk product, inflexible "customer service"
They sent me a prom dress that reeked of chemicals and was not wearable. They refused to see this as a defect and insisted on charging the 20% fee and restock fee. Not only did they not refund me minus the fees--they did no refund me at all! I've had to open a second complaint with my credit card company to get a refund for a dress I returned. Also, while their "policy" states that copious glitter shedding is normal, this was also an issue with their product. The dress was stiff, smelly, shedding glitter. Not something a kid should wear on their special prom day. No merchant should be proud to sell a junky dress like this for $249.
