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Cruise Fashion has mixed reviews from customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service.
I made an online purchased but realised that I didn't change my delivery address as I have shifted to a new place. tried sending emails to you but till now no reply and u guys shipped my items to the wrong address instead of making ammendment to send to the right address provided in the email. Unresponsive.
I ordered this for next day delivery and paid £12:00 for this. But your courier let you down, well done DPD. So you really need to be sorting this with them. Thankfully your customer service was most helpful and refunded my delivery payment. But I isn’t get the service I was expecting.
Excellent service
Best deals; no one can compare in terms of price.
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Website
www.cruisefashion.com101 total • Write a review
They service was brilliant I’ll shop from them again.
Date of experience: May 2, 2025
Used standard delivery item was here within two days ,product as described and competitively priced spot on.
Date of experience: April 29, 2025
Fast despatch. Spot on service A+++++++
Date of experience: April 28, 2025
As always very easy, ordered items on Saturday delivered on Tuesday. Great comms throughout regarding delivery, great service as usual, reason I have been coming back for several years now and will continue to do so.
Date of experience: April 22, 2025
US
Bought 3 items from the Outlet. Items not as described. Returned with the understanding the £6.99 paid for postage would also be refunded but that's not the case. The postage is hight so buying multiple items makes it worth spending that much - most places offer free shipping and returns but not Cruise. Can't contact them via email or phone so you can only use Chat. Chat has untrained people who do not know what customer service is. I was offered 10% with free shipping with my next order but that does not work on sale items - what's the point of using 10% on full priced items??!! Rating of 2 as I kept one item from the 3 ordered. Would've kept other 2 if they were as described.
Date of experience: April 15, 2025
