Review summary

Clayton Hotels has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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One to avoid as mis sold

I stayed in the Clayton in cardiff with my wife and son and booked 2 executive rooms. I was given rooms 922 and 925 not executive rooms as these were on the 10th floor. So conned. The corridor had a horrible smell the rooms were dirty and dark the bed very small more like a large single and the bed and chairs very worn One room looked at a wall the other had a small window in the corner. The bathroom was clean but in need of replacement very tatty. The bar and restaurant were much better but expensive I booked a drinks package but was told in company this could not be the case as it was only for special occasions quite embarrassing the reception apologised and told me this was wrong and refunded me for it. I am left feeling disappointed and conned. My recommendation is stay somewhere else.

P
Friendly staff

⭐⭐⭐⭐ Comfortable Stay in a Great Location Stayed at Clayton Hotel recently my room was clean, and the bed was ok . Staff were friendly and helpful. Great location near the city centre. Only downside was a bit of a wait at check-in and breakfast.

Rooms very dated

Rooms very dated. Television didn’t work 3 x attempts by staff to get it working. Offered a change of room at 11:45pm 🤦‍♀️ can’t remember when I stayed in a hotel with a shower over the bath and a shower curtain 😂 but staff very friendly and professional. Restaurant staff lovely no complaints. Hotel needs a refurb. But very clean so cleaning staff doing a good job. No complaints with staff but defo needs to be upgraded better hotels in the area. delta, tribe x

D
Daylight robbery

I booked a room with Clayton Hotel Cardiff Lane, and they cancelled it almost immediately after I paid. I never received a refund, despite emailing them for weeks with no response. Eventually, I had to dispute the charge through Revolut and got my money back — only for Clayton Hotels to dispute the refund and take the money back again, even though I never stayed there and they provided no service whatsoever. This is completely unacceptable and feels like theft, plain and simple. Avoid this hotel group at all costs — unresponsive, unprofessional, and clearly have no issue keeping your money without delivering anything in return.

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All reviews

163 total • Write a review

Showing 71 - 80 of 159 reviews
Z
1 out of 5 stars

Still angry about this one

Stayed at Clayton Hotel by Facebook Office in Dublin. No water bottles provided. Had to use vending machine that was a NIGHTMARE to use. You can't use american credit cards and I did not have many Euro coins. Next issue, had left toothbrush behind. I was told no toothbrushes or water since covid "b/c of the environment". Ended up going out to buy brush at around midnight and it cost about a Euro for 2 at the Spar. 5 /10 minute walk, cold, raining, groups of lads hanging around, strong smell of weed. Don't know the area, but did not appreciate a night walk in a strange (to me) city centre and felt unsafe. IHG, Radisson and Hilton put bottles in the room. Also they give you a brush comp. if you leave yours behind. Its easy to put tap water in a reusable glass bottle and brushes can be biodegradable. Or you can sell them at front desk.

Date of experience: April 4, 2023

DS
1 out of 5 stars

Zero stars if was an option

Zero stars if was an option. Had a voucher which was still redeemable and if the hotel reservations manager in Belfast took the booking the value of the voucher would have been honoured by Pigsback but due to a 12 hr period the lady refused to accept the voucher which would work and they would have received the payment. No consideration for publics money value. Very poor customer service. The lady said that’s no problem to me with regards not honouring the voucher. Other hotels honour their vouchers and offers. The Clayton hotel told me they would until I got to a lady in reservations who decided she would not process the booking.

Date of experience: March 31, 2023

SP
1 out of 5 stars

Lovely rooms shame about the food

The rooms in the Clayton Hotel are spot on BUT the bar food is well all i can say is a bit to be desired I had chicken supreme it was truly awful 23 euro!!! It needs sorting out ASAP

Date of experience: March 9, 2023

BS
1 out of 5 stars

Really unhelpful staff

My stay at the Clayton Manchester City Centre was fine… until I was stupid enough to leave my iPad behind. I was told initially that they had my iPad and that all I had to do was arrange delivery. After lots of mixed messages and being told they now had to check that they still had my iPad, I have been told to cancel the arranged pick-up (which I paid nearly £50 for to insure any damage/theft) as “that’s not how it’s done”. The reception staff have been so unhelpful in this stressful situation by rarely answering the phones, and I have not had any clear answers from anybody.

Date of experience: March 6, 2023

JP
5 out of 5 stars

I enjoyed my stay a lot mostly because…

I enjoyed my stay a lot mostly because of the great customer service! Moni the breakfast supervisor was really nice and helpful during my stay there!

Date of experience: February 23, 2023

i
5 out of 5 stars

Absolutely Brilliant

Absolutely Brilliant! We couldn't have been happier with our stay at the Clayton Hotel at London. Can't fault it at all. Comfy beds, tasty breakfast with a big selection and the staff were amazing ,especially Moni the breakfast supervisor... Exactly what we needed after a long day travelling. Rooms are soundproofed so it's a peaceful night too.

Date of experience: February 22, 2023

D
5 out of 5 stars

Clayton Hotel Glasgow

Stayed here for 2 nights on a girls trip to Glasgow. Wow the hotel was spotless, room was modern and the beds were lovely and comfortable. Had drinks in the reception which were not overly priced the staff were lovely professional but warming.

Date of experience: February 13, 2023

Q

Que

US

5 out of 5 stars

Clayton Hotel City of London -

Clayton Hotel City of London - What an excellent experience for me and my family. The rooms were extremely comfortable and relaxing. The hotel was clean and modern with friendly and helpful team looking after us just to mention few Mr Daniel, Mr Raj and Mr Hadi they made our stay from checking in to checking out nice & smooth. The buffet breakfast was full of variety you can’t ask for more, with the rest of the facilities including the gym. Would rate them 10 / 10. Would 100% visit again and recommend.

Date of experience: February 8, 2023

PS
1 out of 5 stars

Useless

Useless! Don't go!!! Couldn't connect to Internet, couldn't change temperature of my room. First hotel I experienced wanted £10 for later check out for every hour of late check out! Manager is a joke! Unprofessional and not interested in helping customer!

Date of experience: February 5, 2023

QS
1 out of 5 stars

Bad Service, Poor quality food

I have been going to Clayton (Whites Hotel) Wexford restaurant for years. I am disappointed and dissatisfied at the service and the quality of food. The prices are ridiculously high for mediocre almost inedible food, the service was incredibly slow so you actually felt forgotten. You will not see me set foot in your restaurant again, that was appalling.

Date of experience: February 4, 2023

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