Review summary

Clayton Hotels has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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One to avoid as mis sold

I stayed in the Clayton in cardiff with my wife and son and booked 2 executive rooms. I was given rooms 922 and 925 not executive rooms as these were on the 10th floor. So conned. The corridor had a horrible smell the rooms were dirty and dark the bed very small more like a large single and the bed and chairs very worn One room looked at a wall the other had a small window in the corner. The bathroom was clean but in need of replacement very tatty. The bar and restaurant were much better but expensive I booked a drinks package but was told in company this could not be the case as it was only for special occasions quite embarrassing the reception apologised and told me this was wrong and refunded me for it. I am left feeling disappointed and conned. My recommendation is stay somewhere else.

P
Friendly staff

⭐⭐⭐⭐ Comfortable Stay in a Great Location Stayed at Clayton Hotel recently my room was clean, and the bed was ok . Staff were friendly and helpful. Great location near the city centre. Only downside was a bit of a wait at check-in and breakfast.

Rooms very dated

Rooms very dated. Television didn’t work 3 x attempts by staff to get it working. Offered a change of room at 11:45pm 🤦‍♀️ can’t remember when I stayed in a hotel with a shower over the bath and a shower curtain 😂 but staff very friendly and professional. Restaurant staff lovely no complaints. Hotel needs a refurb. But very clean so cleaning staff doing a good job. No complaints with staff but defo needs to be upgraded better hotels in the area. delta, tribe x

D
Daylight robbery

I booked a room with Clayton Hotel Cardiff Lane, and they cancelled it almost immediately after I paid. I never received a refund, despite emailing them for weeks with no response. Eventually, I had to dispute the charge through Revolut and got my money back — only for Clayton Hotels to dispute the refund and take the money back again, even though I never stayed there and they provided no service whatsoever. This is completely unacceptable and feels like theft, plain and simple. Avoid this hotel group at all costs — unresponsive, unprofessional, and clearly have no issue keeping your money without delivering anything in return.

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All reviews

163 total • Write a review

Showing 81 - 90 of 159 reviews
AE
1 out of 5 stars

Such a bad experience

Such a bad experience. I asked to get my charges on one invoice at my checkout and they were not able to arrange this. Also asked for glutenfree pasta and that could not be served....I have travelled a lot during 30 years and the attitude of the manager in the reception, Elena required a card read, which I had already provided earlier at my checkin, and smiled and said to me loudly in front of all other persons at check in that "your card is declined and not accepted" when she requested for me to put it to her reader. She did however not instruct me that this may be due to the reason that the card itself had not been inserted, but just scanned.... She smiled in a very arrogant way and I suggested myself it may because the card was never inserted into the reader. And as soon as I tried that, on my own initiative whilst she was focussing on trying to make sure everyone around, staff and their clients, believe I was not credit worthy, I got the reader acceptance. She should have suggested this to begin win to solve the problem instead of insulting me heavily in front of others. Elena is very arrogant and not at all pleasant. She should have asked me to excuse her. She should be fired. She is not somving problems. She sees the client as a criminal and as a problem and makes sure everyone believes we as clients are criminals. I just wanted all my charges on ONE invoice to reduce my administration as an entrepreneur.....A horrific and very unpleasant experience! I actually still expect an excuse from management. This is not ok. I feel so insulted.

Date of experience: February 2, 2023

AC
1 out of 5 stars

Sent into the street at 1030pm for food…

Was rudely told by the reception that, after more than one hour of waiting, room service was not going to come because of ‘staff issues’. This forced me to go out on the street at 1030pm and try to get something to eat. Fortunately the nearby Imperial Hotel stepped in and was glad to help. I recommend staying there, don’t stay here.

Date of experience: January 24, 2023

HM
3 out of 5 stars

Stayed in Clayton Hotel Galway.

Stayed in Clayton Hotel Galway. Really clean rooms, easy check in, very helpful front desk staff and food was lovely. However, service in the restaurant appalling. Told we could seat ourselves anywhere and would be looked after, waited 10/15 minutes and no menus brought down, had to go up and ask for them. Sat back down and then another 10/15 minutes passed before I had to to up to the bar and ask if we could order drinks. Finally someone came and took our food order - then had to get the attention of another member of staff to ask for water for the table. Rest of the time we sat there eating our dinner no one even approached to ask if we needed another drink or anything. There were 3 or 4 staff walking around on the floor for the duration and the restaurant was by no means busy. Really disappointing experience.

Date of experience: January 8, 2023

SM
4 out of 5 stars

An allergen-friendly pre-set table!

I really enjoyed my stay - staff super friendly, and the location is great - so close to city centre. What really made it special was the breakfast, where an allergen-friendly table was pre-set with milk alternatives, gluten-free options, etc. That fact alone makes me want to return with my whole family who have dietary requirements. Thank you, Clayton Hotel!

Date of experience: January 3, 2023

SW
1 out of 5 stars

"Deluxe' room is a joke.

Very disappointing experience at this hotel. I booked a 'deluxe' king. What a joke, nothing deluxe about this room. Cheap bed linen, cheap pillows, old scratched brown side table and 2 dirty chairs. Drains smelled bad. Remote for TV did not work. One tiny window so no light. For the extortionate price this is just awful, but I guess they have a captive audience of people going on holiday. It's a shame that they have such a poor start to their holiday. We were going home to Thailand thank goodness. Won't be returning.

Date of experience: December 17, 2022

T
4 out of 5 stars

Dinner Con

Hotel very good, good breakfast, staff good. Now the bad bit we booked through Groupon & opted for the 2 course evening meal, how disappointing starters soup chicken wings veg dish, mains beef or chicken burger,fish&chips veg dish, dessert ice cream cheesecake & chocolate fondue. Didn’t fancy a burger so we went for fish & chips, sorry run out of fish& chips, so we both had a chicken burger, not very good. The management should be ashamed for not putting on their website what you actually get, which was basically crap.

Date of experience: November 22, 2022

AP
5 out of 5 stars

We stayed at the Clayton in Glasgow…

We stayed at the Clayton in Glasgow which recently opened. The staff were amongst the most helpful from the hotels we have stayed at. The customer service was above standard and any time we needed assistance, even late night, there was always a member of staff willing to help. The room was spotless and the facilities exactly what we required. Our stay was enjoyable due to its great location and ease to get to and from.

Date of experience: November 18, 2022

MR
1 out of 5 stars

Disappointing experience - Just avoid

At £213 per night including breakfast this hotel (situated in Manchester by the Airport) was disappointing beyond belief. Very basic offering, not even as good as a Premier Inn, very disappointing. Not a good start to my holiday I felt shafted. Food basic, I have not had such a crispy fish and chips for years. Just avoid it is not worth the stress.

Date of experience: November 1, 2022

KF
5 out of 5 stars

Looking forward to our next visit

Absolutely Brilliant! We couldn't have been happier with our stay at the Clayton Hotel at Manchester Airport. Shuttle bus driver was lovely, checked in quickly and the room was lovely. Can't fault it at all. Comfy beds, tasty breakfast with a big selection... Exactly what we needed after a long day travelling. Rooms are soundproofed so it's a peaceful night too.

Date of experience: October 5, 2022

P
1 out of 5 stars

Dont stay here - staff is a complete joke with no customer service

Staff is a complete joke at Manchester Clayton airport hotel. Worst Customer experience ever. We wanted to book two rooms for a night because of cancelled flight, but Staff at reception told us there were no rooms available at the hotel eventhough there were plenty available on internet. We then asked two hotel shuttlebus drivers for a lift to terminal but they rejected and told us to walk to the airport because they had better things to do…..like doing nothing.

Date of experience: October 3, 2022

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