New friends!
Yes I would and I have recomended them to family and friends.

Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
Car City receives a mix of feedback from customers, showcasing both commendable service and significant concerns. Many reviewers praise the staff for their helpfulness and dedication, highlighting experiences where employees like Jordan and Brian went above and beyond to facilitate smooth transactions and provide excellent customer service.
However, a substantial number of complaints focus on the quality of the vehicles sold, with customers reporting issues such as receiving damaged cars and ongoing mechanical problems shortly after purchase. Some express frustration over the lack of support from staff once the sale is completed, indicating a disconnect between initial service and post-purchase care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 526 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I did my entire process online and received great customer service more importantly everything was timely”
“‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.8 out of 5 (fair) | 3.3 out of 5 (fair) | — | 526 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Car City is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.8).
500 reviews of Car City. Filter by what matters to you.
Fast, friendly, and professional service. Got approved in just minutes and they even held the vehicle I wanted.
Sincere and professional customer service provided in excellence. It was a pleasure doing business with a TEAM that worked together in assisting me through every step of the process
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Car city is a nice place to go for a car or truck if you need one they have awesome service
Biggest rip-off I have ever encountered. Got into a Ford escape, paid 2 years on it at $415 a month. Was given a newer Escape with less miles, so told them I would like to sell it back. They take and tell me I owe $8000. It booked out at $5000 when I got it 2 years ago. So counting my $500 down, I paid over $10,000 on a vehicle worth $5000 and they tell me I still owe then $8000 more. Worst decision ever and have talked many people out of going there.
Was treated very politely upon entering dealership and immediately felt this was the right car dealer to get a newer vehicle to replace my old one.
There is a lot wrong with my car. Left the lot confident that I had made the right choice with Car City, but 2 weeks later now, I am not so sure. See, I left the lot and instantly heard rattling in the front end. I messaged the manager of CarCity and he advised me to bring it in for a look and to keep him updated. Awesome. Well I bring it in and they said that everything underneath was brand new, Great! Left the shop and not even 15 mins after leaving, the check engine light comes on. So I turn around and they check.... not only is the timing belt not on track, but the WHOLE ENGINE NEEDS TO COME OUT TO FIX THE ENGINE. There detected engine failure in my car. So now I have to go without a car until their done because insurance wont pay for a rental car unless there is an accident. SO not only am I car-less(which is why I got a car in the first place), but now I have no ride to work, AND I still have to pay on a car that I cannot drive. $600 a month between car payment and insurance payment for my new car to just sit at a shop because they sold me a piece of crap. Ill NEVER go through CarCity again. EVER. not even a full 2 weeks with this car and I'm already regretting signing anything. UPDATE 8-24-18: They had fixed my car and the check engine light. They fixed almost $800 worth of issues with my car. I'm still not happy that there was that much wrong with a car that I had just bought, but I am happy that it was fixed at no charge to me. Thank you Allen, Willy, and Tom at CarCity in Muskegon for keeping open communication with me and for making things right.
Service war fantastic didn’t leave out any hidden fees either
they did not presure you to pick a certain car.We were able to test a few different onesand then we made the decision on which one to pick
Got treated like it was my 1st time through the door, when I have been paying for a car from them for 4 years. Got jipped out of a gas card and 500$ off car price. And, they sold me a car with no heat in Michigan. So much for having a perfect payment record for 4 years.
Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
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