Thank llan and Tiffany and Donna…
Thank you Allan and Tiffany and Donna and Tom . For taking care of everything along my journey., of purchase . Yall are great Staff thank you Nathan

Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
Car City receives a mix of feedback from customers, showcasing both commendable service and significant concerns. Many reviewers praise the staff for their helpfulness and dedication, highlighting experiences where employees like Jordan and Brian went above and beyond to facilitate smooth transactions and provide excellent customer service.
However, a substantial number of complaints focus on the quality of the vehicles sold, with customers reporting issues such as receiving damaged cars and ongoing mechanical problems shortly after purchase. Some express frustration over the lack of support from staff once the sale is completed, indicating a disconnect between initial service and post-purchase care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 526 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I did my entire process online and received great customer service more importantly everything was timely”
“‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.8 out of 5 (fair) | 3.3 out of 5 (fair) | — | 526 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Car City is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.8).
500 reviews of Car City. Filter by what matters to you.
Thank you Allan and Tiffany and Donna and Tom . For taking care of everything along my journey., of purchase . Yall are great Staff thank you Nathan
Bought a car 2 years ago. Customer support is great. Good place to look for a vehicle.
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This is the 3rd car that I have got everyone that I came encounter with was very pleasant and I would recommend you guys to anyone. I
I had a great experience with Car City. Steve at the Lansing location treated me with respect, and was very personable and knowledgeable. It was his level of service and attention that swayed my decision to go with Car City. I was working with a couple of other dealerships, but the positive experience I had here made the difference. I only hope the vehicle provides a similar positive experience.
Got us approved in good time, but didn’t seem to know what was going no at times. Did not know the reg. Code for handicap plates. So we have to spend 1 1/2 hours getting the right plate for the vehicle. And gas to get it changed. But other that we got a nice vehicle.
Good deal on a good car. Not sure of the inspections before sale because while on test drive the Traction Control light came on. After purchase took to a shop to have it recalibrated and to find the left outer tie rod end was bad. Extended warranty covered it. Upon my own inspection the air filter was filthy and the intake hose was not attached to the air filter housing. Whoever car city uses for their before sale maintenance needs to pay attention. I was pulling unfiltered air into the intake, luckily I am mechanically inclined.
I just leased my third car with Car City. Another great experience. I’m very happy with my car and their service.
Good place to get a nice vehicle, of course you end up paying more than the vehicle is worth but that's the price you pay for messing up your credit I guess. Gotta do what you gotta do. Kyle was .y salesman in Portage, MI he was a nice guy and the transaction was quick and pretty easy. They let you pick your car and dont push you at all, one of the best experiance I've had with a car salesman.
Friendly and courteous. They explained the term in detail. Listened to my concerns.
Car City has worked with me on the last three vehicle purchases. They make it easy to apply, and are quick to respond if you have any questions or concerns. The overall experience I have had is a positive one.
Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
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