Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
Car City receives a mix of feedback from customers, showcasing both commendable service and significant concerns. Many reviewers praise the staff for their helpfulness and dedication, highlighting experiences where employees like Jordan and Brian went above and beyond to facilitate smooth transactions and provide excellent customer service.
However, a substantial number of complaints focus on the quality of the vehicles sold, with customers reporting issues such as receiving damaged cars and ongoing mechanical problems shortly after purchase. Some express frustration over the lack of support from staff once the sale is completed, indicating a disconnect between initial service and post-purchase care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 526 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I did my entire process online and received great customer service more importantly everything was timely”
“‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.8 out of 5 (fair) | 3.3 out of 5 (fair) | — | 526 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Car City is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.8).
500 reviews of Car City. Filter by what matters to you.
‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and I come to find out they have sold me a car with finance on it I am now out 12 grand !!!! Stay away rude arrogant aggressive and they are handing out peoples private information
Worst place to get a car from they have a GPS lock out box wired into your car when you get behind on your payment I was out of town with family and the payment is due January 2 and they locked my car out on Saturday after they were closed. CAR was priced at $15,000 by the end of 4 years I will have paid close to $30,000
PRESTIGE MOTORS at Car City are the absolute biggest joke... , all charming to seal our purchase of a Mercedes and upon pick up day of our new Car, there was not even enough petrol in the car to get us 10 KLM. And thank goodness we purchased warranty as not even 12 months later we had a $3800 bill ( and the warranty didn't even cover 1/2 of the bill) for a service, due to it being a lemon. They are definitely a company to stay away from. NEVER PURCHASE FROM THEM.
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I have had the same issue paid for towing 6 times the first car shop stopped fixing it because it kept coming back with the same problem he said it had to be electrical he does not do that work and they sent it to another car shop to fix the same pump the first shop kept doing car has left me stranded again and out of my second job. Now they say I’m over warranty so that’s my problem … They have you leave a review for the cheap down payment so they look on paper but they definitely are not a option for anyone who wants a job kids to school or not to pay 19000 on a car that is just bs because nobody they send you to can find what keeps causing the same problem after over a year oh then let’s not forget they accidentally turned my car off I’ve never missed a payment and made one arrangement because they don’t know I paid a mechanic to come to my job but it was a accident and they have new employees and the one payment Arrangement I did have made they said they could not honor because he was new and no longer there
Let me be clear...you take advantage of people! Who would finance a 2018 vehicle, over 100k mileage, take a trade and $500 and charge them $18k and blows up a week later? Crooks ,that is who! Well this man is dead today and all you slimey salesmen should be ashamed of your conduct. Who would pay 18k for a used car off your lot? Someone desperate to have a vehicle to take him to treatment he never got too. So know I will continue to advertise your unethical treatment of honest people as long as I am able. I will tell everyone I know and in hospitality, word gets around. You are crooks, shame on you!
SCAM SCAM SCAM SCAM SCAM SCAM I RECEIVED MY CAR WITH DENTS SCRAPS & YELLOW GUCK ON THE HOOD SCRATCHES INSIDE THE CAR & COULDNT DO MUCH ABOUT IT THE DEALER WAS ADRIAN ZEKAOUI ADRIAN ZEKAOUI MOST DISRESPECTFUL & ABSOLUTELY TERRIBLE EXPERIENCE I NOW HAVE A 7 YEAR CONTRACT I HAVE TO DEAL WITH PLEASE DO NOT COME HERE FOR NO CAR YOU’ll REGRET IT FOR SURE .. THEY KNOW HOW LEGITIMIZE THE SCAMS THEIR DOING SO POLICE CANNOT DO ANYTHING OR THE COURTS
Avoid at all costs you cannot trust this company. One of the dealers here ken sold a completely damaged dodgy car the car cost around 15000 and was quoted 18000 on repairs as it was due to the cars software. Ken was in the middle of court proceedings when he closed his ltd company and got away with it. He knows is a partner at car city.
Enquired about a Hyundai i40 2 owners fsh was told this was a tidy car. Arrived there to find the car had been running on tick over until upto temperature which I found odd. The sales guy approved me who I found rude. I looked around the car to find the boot wouldn't open the alloys had a quick lick over was told they had a full refurbishment to find out a 4 year old could do a better job. I then turned the car off to then find out it wouldn't start back up was told it would be just battery but I think it was more the alternator not charging the battery. Then went under the engine bay to find it in scruffy condition and the diesel filter which looked like it had never been changed. I didn't take the car on a test drive as I had seen enough. It took a week to get my deposit back with several calls to the company. Wouldn't trust these cowboys with a spanner.
They sold me trash the car been in the shop 8 time since I got it. only had the car for 8 months and the lady Brenda Manager at Car city had no care. I explained the issue she said there is nothing they can do also the bank orbit leasing do not care please beware before you lease from them.
Just want to say Steve from Car City in Kalamazoo should go learn from Nick Wendell at Rightway on his people skills! Steve was very rude and disrespectful towards my husband! Right off the bat Nick made us feel like we came to the right place! Steve stated I wouldnt get in a new car for less than 600 a month with my credit and no more than a 1000 for the trade in on my car. Nick got me into a car with only 56000 miles on it for 450 a month with a 1250 trade in on my car! Keep up the great work Nick and know I'll be referring anyone who's looking for a car to you! Thanks again you guys rock at Rightway!
How many others has this happened to and Car City has bullied them to back down!!! And they have said nothing!!!!!! I AM NOT RISKING YOUR FAMILY OR MINE ANYMORE We purchased a 11 Jeep Compass from Car City in Nov 2021. We were told they did their inspection and it was a good vehicle. Well, after about a month our wheel sensor on the driver side went bad. It was replaced under the warranty we had purchased thru them. Then we noticed our brakes grinding and the front end hitting hard (shocks). Car city (Alan Boyer) adv they had not changed the brakes and were not covered under a warranty. I had later called a spoke to Alan's partner and he mistakenly adv they had changed the brakes and were in fact covered under the warranty, They refused to replace the shocks and struts at their cost but did us a favor they charged us the cost to do it. Well then in Sept of 2022 our Jeep started swaying knowing what I know about vehicles I thought it was the sway bar links and bushings. I bought the parts and took them to Michael ( a mechanic a friend of ours) and he put them on, but told us our vehicle was unsafe to drive due to the frame was rusted so bad that parts of the frame WAS NOT EVEN ATTACHED TO THE VEHICLE. There were parts missing from the frame!!!! I had asked him when they replaced the shocks and struts should have they seen the frame as rusted as it was and should have said something. Michael and Devin both adv they is NO way they didn't know the frame was that bad! WELL Car City never said anything. When we called a spoke to the woman under the owner as she claimed she said the mechanic did what they were paid to do and didn't need to say anything else. We were told we needed to replace the subframe. We purchased the subframe and took it to Devin and he started to put it in and then had to replace several more parts. Devin then asked if any of the mechanics at Car City advised us the frame was rusted or missing parts or that bad. Of course we said no, because they haven't. Devin confirmed what Michael had said, that is NO WAY Car City replaced the struts and shocks and did not know the frame was that bad unsafe. Devin also adv the frame was that bad more than 3 years ago. We had been driving on this bad frame the whole time we have had the car. I want my money back and they can have this death trap back. So I can buy a vehicle that I know is safe. I am tired of putting money and money and more money into it. and now wondering when I am going to die or kill somebody driving it. I am applaud at the fact Car City thought it was ok to put this vehicle on the road!! I AM MORTIFIED I COULD HAVE KILLED MYSELF AND MY WIFE OR WORSE EVEN YET ANOTHER FAMILY!! There IS NO WAY that frame rusted that bad in the 17 months we had it. And the fact that the Car City mechanic had to know about it and said NOTHING!!!! Isn't there some sort of mechanics ethics (moral obligation) to let a vehicle owner know their vehicle is unsafe to drive or better yet isn't it against the law NOT to say something!!! I am going to request the inspection report from Car City on Monday May 1st, 2023. we will see if they give it to us.
After I buy suv from car city the same day when delever the engine light was on I told the deliver guy he say contact the sales man I did he say it must be gas cap I fix the gas cap over and over engine light still on then 2 day i get too find out the flex pipe rotton out so I tell him I will pay this month out and make sure you guy fix the car so I pay 3 mouth payment 2 day before my 4 month payment i call car city they say call the sales man wish I did and he was so rude and disrespectful on the phone on April 5 I reseve I text from him say he wanna send me 500 to fix the car the bill is like 1200 when i get a coth flet pipe muffler the water pump is leaking and more stuff I just feel scam for car city the sale man name is sofiane dont lets him help you
My teenage daughter went to Car city and they some how talked her into lease. She is paying 532.00 a month a for a chevy cruze, They cruze has been in the garage multiple times. When she finishes the lease she will still have to pay more in order to keep the car. She has contacted them multiple times to see if they would work with her and take the car back because the payments are killing. They wont help her. This place should be so ashamed of themselves for taking advantage of our young adults in the community. Shame on you.
I read the guidelines. I'm not trying to be disrespectful. I feel disrespected. $520 a month for a $13,000 car that's only worth $7000. No thank you Mitchell from Alma!!!
Hello, my name is Miquel Garcia I recently purchased a vehicle with car city on October 5th. I purchased a 2016 equinox. I was so happy and excited about getting a vehicle with car city. But little did I know that my worst nightmare was going to happenIng to me. I trusted car city with the vehicle that I purchased from them. So I got an oil change right away like everyone should when getting a new vehicle. I was sold a bad Vehicle with a bad engine. Tell me why my vehicle that I purchased in two weeks is low on oil when I just recently got an oil change two weeks ago from purchasing the vehicle. I've had to get 5 oil changes since I purchased the vehicle. I was sold a bad vehicle my car was never inspected before I made the purchase. My anxiety my mental health is not okay due to car city not being able to help me in any way. I have cancer and having surgery to remove my tumor in 3 months and honestly I don't think I'll make it through surgery because of all the stress Car city is putting me through. I Don't deserve this no one does. How can anyone sell a bad Vehicle to their customers and say it's in good condition when it's not? I have spoken with the warranty department but they aren't being helpful and have made it difficult for me. I still Don't have my vehicle fixed and haven't gotten any help from the city. The sad thing is that car city already has a bad reputation for selling Bad vehicles to customers. A mechanic that works with car city to fix their vehicles told me he had 9 vehicles from car city that he was fixing and working on from car city. And I was like are you kidding me? How can anyone do this to anyone? I work in health care I love helping people I have a heart for helping people that need care. How is it possible that you guys are doing this to your customers? I will never purchase a vehicle from car city and Don't recommend anyone. They have put me through hell.
DO NOT BUY FROM CAR CITY PETERBOROUGH FENGATE Sales guy LUKE FORTUNE Brought a BMW 1 series from them 5 months ago. After bad customer service and messing us around continuously it finally got delivered in the dark to our house by a driver after telling us it would come on a low loader. It was filthy inside and out , had low tyre pressure and no diesel after telling us because of the customer service it would come with a full tank. Had more scratches all over the car and alloys than originally shown. On further inspection in day light and upon driving the vehicle it made an awful noise and had a big oil leak. We took it to a friend who is a mechanic for them to then tell us it had illegal springs on, the exhaust flexi and DPF filter was hanging off and the underneath of the car has trays on which are covered in oil from front to back of the car. Upon texting Luke he agreed that if we got the springs and that done they would re instate the money. Not trusting a word they said we phoned the finance company to get them to deal with it. They said to get the work done and they would claim our money back for us. So we got the springs done as we have three childrens safety to think about and sent all documents to Luke and the finance company. Baring in mind the car went for an MOT and passed (how is beyond me) before we got it so we could’ve got the MOT garage in trouble but Luke begged us not too and that he would sort this. We then got the exhaust flexi and DPF filter done as the car was draining fuel and making so much noise we was worried more damage would be done if we didn’t as Luke and Finance company were doing nothing fast. We have all invoices Etc which have been sent to Luke and finance company. Finance company finally tell us they’ve spoken to car city and to take the car back to them for them for them to give us a Courtesy car while they fix the oil leak and drive train. I drove with 2 of our children yesterday from Essex to drop off the car and collect a courtesy car. Baring in mind they knew I was coming and my ETA when I arrived they knew nothing about me , our car or the problems with the car and tried to spin me some 💩 that one of their staff had mental issues and doesn’t know what he’s saying from one person to the next and that Luke was in hospital. At first they tried to give me a Peugeot 207 3 door old model baring in mind we stated we needed a car big enough for our family and iso fix for the car seats!! After huffing and puffing they went to their other compound and got a Nissan Quahqai I thought nice we are getting somewhere I then sat and spoke to Dave telling him all our issues etc he said about 3 words and told me we had warranty on the car 6 months which is due to run out next month (which Luke told us we didn’t have) and that I needn’t have drove all this way and could have taken it to a local garage!! However I was there now and said they would be fixing the problem. So he takes my license and does the paper work for this quashqai to then give me the keys and I swap over car seats etc but as I’m doing so the quashqai is filthy inside , has rips everywhere , ceiling hanging off , massive hole where key would’ve gone but it’s push button start , gear stick leather bit missing and then a rear light smashed so I refused to take it and left in the BMW as I was getting no where. Further to my chat with Dave realised that Luke had scammed £150 from us and pocketed it himself so we now have that to deal with on top of everything else!!! Tried to contact finance company yesterday with no avail to what had happened. So my partner drives up there today after telling them yesterday he would be back and expects a car in good condition as a courtesy car. He gets there and everywhere is locked up so he walks round the back where there is a mechanic who calls Dave who says he’s at the compound and will be back in 10 knowing what my partners ETA was! He waits and then Luke rolls up so he tells him it’s unacceptable etc he says he will speak with his boss and then Dave rolls up so he starts telling Dave the problems etc and all he says is I don’t have to give you a car, I’ve changed the car once already and I’m giving you an £11k car (£10,490 to be honest) to drive away in the same price as ours was but in poor condition. So he’s now left in a mondeo 61 plate and apparently they’re going to fix it but I have no faith in them and will be going to Citizens advice, trading standards and small claims court PLEASE SAVE YOURSELF MONEY AND STRESS DO NOT BUY FROM HERE THEY NEED TO BE SHUT DOWN !!!!
I highly recommend people to not go to car city, got a 2014 Dodge Avenger early February the sales man told us there was nothing wrong with the car that it went through there shop and nothing was wrong with it. We took his word for it and trusted him. Now a few weeks later I got my brake lights going off, my check engine light is going off, my coolant light is going off, my breaks are slipping, as if I’m driving on ice but it’s doing that on dry land & I need new wheel bearings, new rotors & I also have a blown head gasket. It’s unbelievable how many things are wrong with the car. On top of everything they only want to cover the wheel bearings and one other thing. Everything else I have to pay out of pocket for, which is completely crazy considering I just got the car & the sales man said there was nothing wrong with it. I went there because I was already in a bad situation & they just put me in a worse one.
I will never buy here again bought a car took it to the ship 13 days later for a ticking noise was notified that it had bad lifters that it needs to be fixed it wi only get worse and damage other things a warranty claim was submitted and it was denied because car still runs even though the repair shop said it should not be drove they the warranty company claims that car city should fix it because it was like that when they sold it
Let me start out by saying this is my fault for not reading all of my paper work. That way no one can say it’s my fault and blah blah blah… it is my fault. But if your reading this and are going to get a car through car city DO NOT DO IT. You will pay almost twice what the car is worth in your payments. Then at the end if you want to buy it it is another $3000 dollars. After paying as much as you have. And if at the end you don’t want to buy it u better hope u didn’t put more then 20000 miles a year on it. Cause then you owe. Which I know how leases work. But I have leased cars from Chevy dealerships and not only is it in your lease the salesman explains all this to you. They do not explain it to you. I was in aware of any of that. Again my fault I know.. but they are there to get u into the car and out as fast as they can. They do not explain nothing to you. So I am trying to save someone from making the same mistake I did.. DO NOT GET A CAR THROUGH HERE. They are a rip off. They charge you ungodly per month and then if you want to buy it you owe them even more… so you will pay almost twice the vehicles worth. And the salesman at the Lansing Michigan branch are a$$ holes they tried to sell me one vehicle for a certain price and I took it for a ride and it was banging and clanging in the front end. I told them if they fixed it I would buy it. They said to me “ that’s not how it works here” and laughed like I was crazy… so needless to say I kick myself in the butt for ever doing business with them… so I hope if ur thinking about getting a car through them and your reading this please take my advice and RUN DONT DO IT!!!
Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
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