Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
Brett/Robinson Vacation Rentals receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the quality of the condos, highlighting comfortable beds and well-maintained units, particularly at locations like Phoenix IX.
However, numerous complaints arise regarding cleanliness and maintenance issues, with reports of mold infestations, bed bugs, and dirty linens in various units. Customers also voice frustration over poor customer service, including long wait times for check-in and unresponsive staff. While some guests commend individual team members for their assistance, the overall sentiment reflects significant concerns about the condition of the properties and the company's handling of issues. Consequently, the prevailing sentiment leans towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The staff here are very friendly and helpful and the premises are immaculate”
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Brett/Robinson Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.9).
500 reviews of Brett/Robinson Vacation Rentals. Filter by what matters to you.
An owner from VRBO canceled our reservation that I had booked 6 months before, less than 24 hours before our arrival, and Brett/Robinson staff helped accomodate this stressed out mom, dad, and 5 young children that had nowhere to stay then, over 4th of July! Very helpful, and the condos were fantastic!
We had a pretty good winter here! Brett/Robinson is quite attentive to our needs & any repairs. There was a nail protruding from the Master mattress which ripped open my finger when putting the fitted sheet over the corner. Someone was there the next day to take care of that. The toilet handle in Master bath broke, & was fixed same day. The only reason we are not giving it 5 stars is that our unit was suppose to be a 'premiere' unit & we paid 'premiere' price. Since last year the living room furniture is quite soiled & in need of cleaning & at least new cushions that are of firmer foam should be replaced. The pillows were old & made of feathers which stuck you every time you used them, so they were useless to us. We had to use bedroom decor pillows. It seems that Brett/Robinson should check on these premiere units to see if they are indeed kept up - even looking at decor & if in need of fresh paint! Very nice new balcony furniture that we thoroughly enjoyed! We may be asking for a different unit for next year if these things aren't tended to.
Our condo was rated as a Prime condo but was very dated. The livingroom furniture was very comfortable but was well worn and dirty.I used spotshot to try and clean it but it did not help much. The kitchen counter is very dated.While we were there the microwave went out and a new one had to be installed. The dish washer door did not fit tight and it stopped in mid wash. The guest bathroom door would stick when it was closed and could only be opened from the outside.The master bathroom stool was broken in the tank and held together with a paperclip.This condo really does need some attention.
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We have stayed in Phoenix East for the past five years (unit 504 for the past two). We always enjoy Orange Beach, and our condo was comfortable enough and served our purpose. Our only complaint is that 504 is really beginning to show its age. One problem is a huge rip in the screen leading to the balcony off the living room. It was there in 2018 and was still there this year. Also, the furniture in the living room (sofa, chairs) are starting to get pretty grungy. Could use a good shampoo. Having said that, the staff at East is always very friendly and helpful and we are looking forward to returning next year.
My husband and I had a very nice time. We were in Gulf Shores this time and liked the area. We were able to enjoy walking and seeing all the newer sites we had not gone to before. The staff at the Island Winds East were really great. If you needed anything they were right there to help. Hopefully we will be able to stay in that area again next year! Normally, we are in Orange Beach at one of the Phoenix condos there.
We stayed in unit 877 of Island Winds West from February 1-March 1, 2019 and were happy overall with the unit. A couple of things to note: This unit is by the elevator and there is a lot of noise from that, as well as some sort of compressor that rumbles off and on all night. The washer screeches on the spin cycle, and the mattress pad had stains on it... totally disgusting. The microwave plate doesn’t turn because the pin at the bottom is broken, but we were able to still use it. None of these were really deal-breakers for us, however. Updating in the unit was very nice, and we hope that updating will continue to the exterior doors and hallways at some point. We love the beachfront location and that view is why we continue to go to Gulf Shores. It would be nice to have a heated pool in either East or West since the water in the Gulf is too cold for swimming. A personal note here... we had two of our family members and their wives in IW East. One unit, 604, was fine. Unit 405 was an embarrassment and I really hope Brett Robinson sets some higher standards for owners. I’ll let my family do their own review, but I am frustrated that they had such a poor unit to stay in.
We are in Phoenix 6 for 2 months. Since the quality and condition of the units depends entirely on how the owners equip and maintain them. As a consequence the units are not all the same quality but all the same cost. Would suggest that Brent Robinson inspect and rate the rooms based on condition and how they are furnished. And then charge accordingly. Been coming to Phoenix for 5 yrs so I do there is a big difference in quality and furnishings.
We had a great experience this past Feb(2019) staying at Phoenix East in Orange Beach. The staff was very friendly and took care of any concerns we might have had. Booking through Bret/ Robinson was easy peasy. We would certainly book through them again.
Our experience with Brett Robinson was great, however our room at the Royal Palms needed some updating. The baseboards were dirty Had problems with the TV. But it was wonderful to be on the beach. Loved every day we were there. Loved the experience.
We enjoyed the stay at Phoenix west all-suites in Gulf Shores. The hotels is a little dated, but is very well managed,. we liked our stay well enough to already book for next year.Only problem elevator on west side needs attention to door when on2nd floor, very slow acts like it may not close
Building could use some updating, ekevators not dependable. For the price though and location & view it is a good deal.
Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
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