Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
Brett/Robinson Vacation Rentals receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the quality of the condos, highlighting comfortable beds and well-maintained units, particularly at locations like Phoenix IX.
However, numerous complaints arise regarding cleanliness and maintenance issues, with reports of mold infestations, bed bugs, and dirty linens in various units. Customers also voice frustration over poor customer service, including long wait times for check-in and unresponsive staff. While some guests commend individual team members for their assistance, the overall sentiment reflects significant concerns about the condition of the properties and the company's handling of issues. Consequently, the prevailing sentiment leans towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The staff here are very friendly and helpful and the premises are immaculate”
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Brett/Robinson Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.9).
500 reviews of Brett/Robinson Vacation Rentals. Filter by what matters to you.
Thanks to MS. THERESA MELENDEZ with Brett Robinson Management TEAM for assisting in taking a relatively bad situation and turning it around into a good one making me a GRATEFUL AND SATISFIED Customer! REGARDS, Johnny
Dear Angie and Tom: 5 stars for your supervisor Alex! He took time and effort to resolve my query about why my new reservation rate on the website and the final billing rate differed. His solution showed his dedication to customer satisfaction and conscientious effort to make things "right.' Alex is a guy who takes customer satisfaction personally.
Stayed at Island winds West, and could not be any happier. Condo was in great condition and nicely decorated. The refrigerator was making some noise during our stay, and lo and behold, before we spoke with any one, we learned a new one had been purchased and would be installed soon. Brett/Robinson is surly on top of everything. Will most likely rent again
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We love staying at Phoenix X. The staff keep this place super clean, they are very accommodating and treat everyone with the upmost respect. Management needs to know this is why we have come back here year after year. We have noticed the staff has changed which isn’t surprising. With a wage of $13/hour, how can one survive with the high cost of living. People make more money working at McDonald’s at have less responsibilities. Whoever sets the salary for these employees is making a huge mistake. These people have dedicated their careers working for Brett-Robinson and they are the people who you may lose again and again. Where we come, a small community near Cedar Falls, Iowa, from people in the fast food industry are making $17-$18/hour and some businesses have starting wages of $27/hour. So, isn’t it about time to open up your pockets and pay them more. If it wasn’t for your employees, we would have left here many years ago. Give your employees a significant raise. Thanks!!
We stayed at Phoenix Orange Beach condo unit 1501 Apr 24 -28 2022. It was a beautiful condo. The view of the ocean was wonderful. The condo had everything we need. Was able to rent 2 of the 4 bedrooms. My husband and I had a GREAT time. We will be back.
We always stay in a Brett-Robinson managed property because they are reputable and easy to work with. We stayed at the Phoenix West unit 1006. The kitchen was fully equipped with everything we needed and it had plenty of seating in the living area. We love the PW mostly for the lazy river! The staff here are very friendly and helpful and the premises are immaculate. We enjoyed our stay very much.
This is our first trip here and have found that Orange Beach is a hidden gem. We stayed in the "Pheonix" complex. A very nice row of high rise condos with 6 different buildings. The complex is managed by Brett Robinson Realty located nearby. Each high rise is numbered from I to VI. We have found that the larger the number the newer the condos. Upon arrival we had some minor issues with our condo but I contacted the desk and everything was handled immediately. We were surprised because it was Labor Day and I assumed they would be short staffed. A representative from Brett Robinson personally called me to insure that all issues were resolved to my satisfaction. They were. Bottom line is we had a great time and loved Alabama beaches as well as our accommodations. I truly felt like our business was appreciated by Brett Robinson Realty. I personally want to thank Tiffany for her diligence in contacting us personally.
This condo was very cozy! Clean and accommodating! Check in was super easy. All staff members including front desk, cleaning, and security were friendly and helpful. Perfect location! Will be coming back for sure. The price wasn’t bad either!
My husband and I recently traveled to Orange Beach for our mini honeymoon. When we arrived, we had an issue with our vacation rental. We called the Brett/Robinson office immediately and they were extremely helpful. We spoke with both Karen and Jonathon and they could not have been nicer. They moved us to a new location right away. My husband and I spent two weeks in Orange Beach and stayed at both Phoenix East II and Phoenix East. Both condos were very clean! We loved spending time at the pool and beach. We also loved being able to walk to the nearby marina. We had a great trip and really appreciated the wonderful customer service. We will definitely be using Brett/Robinson Vacation Rentals again!
We stayed at Phoenix All Suites and it was the perfect location and the beach area was amazing. The office staff and security were very helpful. We were room 110 and the view was absolutely amazing. We would sit on our balcony and watch the dolphins in the morning. Any issues that came up and there were only a couple of minor ones were handled promptly. Great customer service!!
We’ve been staying at Brett Robinson condos for 6 years. This was our 4th stay at Phoenix II West. This year was the absolute best. Condo was spotless at check in, beds had no comforters but we expected that, given the pandemic. The Phoenix II West is the place to stay if you have kids. In years past they had elevator issues and long waits for the elevator, not so this year. They were hitting on all cylinders from front desk, to elevators to housekeeping to parking. Staff always helpful and courteous. We will be back.
We took a family trip to Gulf shores and even during covid it was so nice and peaceful. With everything going on its definitely a great way to relax. Our condo was beautiful and so nice, it came with anything you'd want or need. Brett/Robinson will help you find the best option for you. We can't wait to go back!
The staff was excellent and the room was clean and right on the beach. Slight problem with washing machine, but otherwise no issues. Highly recommend Phoenix VI.
We took a second 3 night trip to Orange Beach May 28-31, 2020. We had been the first of May and decided to return again since restaurants and activities were opening. We stayed at Phoenix West for the second time. Our first experience at PW was in room 1705. It was great. This trip we stayed in room 1006 and we were again very pleased. Both rooms were well decorated and well stocked with everything. Very clean also. The pools at PW are very large and provide a lot of chairs. The personnel at the front desk both trips were nothing but kind and accommodating. The entire process from making the reservation to checking out was handled efficiently. I would recommend a stay at Phoenix West to all.
So happy we booked for the Memorial Day weekend (Thurs-Tues), which made our first getaway with the whole family even more memorable. As soon as I found out Gulf Shores beaches were open, we booked our trip to include my boyfriend and my brother's girlfriend, my niece, along with our parents. 3 bedroom condo at Phoenix X was clean, and LOTS of CDC guidelines being followed by Brett-Robinson - perfect!!! Staff was attentive, security checks and constant cleaning in high traffic areas; I wouldn't expect anything less having stayed at this property previously. My parents, who aren't crazy about the beach, loved it! Ready to book again!
My “quaranteam” was thrilled when Gulf Shores reopened the beaches. Staying with Brett Robinson was a breeze! The website booking was easy to navigate and see the upgraded cleaning standards really put me at ease as a mom. The staff was not only serving the Southern hospitality my soul was craving - but with safety measures in place for social distancing. Sanitizer and guidelines posted everywhere and families were cordial about one group at a time in the elevator - lots of extra precautions to keep us safe as we tried to regain our sanity in the sun! The property was amazing and I can’t wait to visit again. I highly recommend Brett Robinson for taking care of your family when you feel safe enough to venture out!
We stayed at Orange Beach Phoenix East #706 & had a wonderful place to stay. Pictures & description of resort & condo were right on. Protocols for covid 19 were strictly followed. Chairs at beach had at least 6’ distance. People were respectful & kept their groups spaced out.
We stayed at Phoenix Gulf Shores and had a great experience. The "verified clean" protocols they touted are definitely in place and they did a great job managing people and traffic flow. There were hand cleaning stations everywhere you looked in public spaces(even elevators). The unit we stayed in was very nice, uniquely decorated and VERY spacious. We will definitely be coming back!
Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
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