Good service as always.
Good service as always.

Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
Brett/Robinson Vacation Rentals receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the quality of the condos, highlighting comfortable beds and well-maintained units, particularly at locations like Phoenix IX.
However, numerous complaints arise regarding cleanliness and maintenance issues, with reports of mold infestations, bed bugs, and dirty linens in various units. Customers also voice frustration over poor customer service, including long wait times for check-in and unresponsive staff. While some guests commend individual team members for their assistance, the overall sentiment reflects significant concerns about the condition of the properties and the company's handling of issues. Consequently, the prevailing sentiment leans towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The staff here are very friendly and helpful and the premises are immaculate”
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Brett/Robinson Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.9).
500 reviews of Brett/Robinson Vacation Rentals. Filter by what matters to you.
We loved our stay here. The accommodations are wonderful. The view is outstanding! The Phoenix Gulf Shore staff are friendly and helpful.
Stay every year
Always a great experience when we stay with Phoenix v . Everyone is friendly and very helpful. Beautiful well maintained building
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The condo is very nicely decorated but it is small for a two bedroom. In order to close the door into the toilet or shower you must step into the shower.. looking at pictures of the condo on the internet i expected the master bedroom to have access to the patio instead of a glass wall. Overall I was not satisfied.
We have stayed at Phoenix 5 and 10 over the years through a different company. This year we went with Brent/Robinson and are staying in Phoenix 6. It was a good choice, the staff here is super, they make you feel like family and it is the special things that go on here. We plan on coming back to Phoenix 6 again next Winter.
Bed broke 1st night . It was r,epaired next am.promised new bed as repair made with old parts found in basement by service man. Still waiting on new bed.just another promise from Brett Robinson crew. Patio covered with chips from building rework. This was not to happen which we were notified after we had rented with down payment.notice to desk no action so mess was cleaned by us. Weak water pressure for showers mentioned by other guests also. Rented from you in the 90s & early 2000s. No problems
Loved the location. Unit had a beach feel. Really liked the set up. Lighting in living room needs to be replaced. Not enough light to read after late afternoon. My biggest concern, balcony furniture too low and too heavy to move. We were not able to use the balcony like we wanted to. Hope those two issues are fixed when we come back next year
We generally had a good experience. The two reclining chairs are getting to the end of their lifetime. Not much we can do about a lot of noise from the unit above us with furniture constantly being moved around. We notified the security about it and at least it stopped latter at night. The view is magnificent from both the balcony and the inside facing west.
Best experience:The people who stay here.
JOAN AND JOHN MELSSEN PHOENIX IX, CONDO 1405 This was our first stay at Orange Beach and through Brett-Robinson. Based on the information on-line and from friends who have stayed here, we were disappointed in the condition of the condo. After seeing other condos in this building and visiting Phoenix West we feel this unit is on the low side of acceptability for rental. We are coming back to Orange Beach next year, but will go to Phoenix West, which we were able to tour and select a much better condo. We were happy with the overall amenities of the Phoenix IX building. We had some minor maintenance items and they were immediately corrected. The manager and staff were responsive and attempted to contact condo owners about our concerns. Overall the condo needs significant upgrading: The furniture is showing significant age and wear areas; the rug in the living room has rust stains. The bed in the master bed room and the beds in the double bedroom need replacing. The living room which provides 5 seats is sufficient for only 5 people and the condo can sleep up to 10. We purchased a recliner at our own cost for our guests to have enough seating. We will have the chair stored here for our return in 2020. There were two separate wall areas needing repair. The floors were very dirty, which we remedied by purchasing and using a Swiffer on a few occasions during our two month stay. One member of our visiting family felt there is mold in the vent of the 2nd queen bedroom that needs abatement. The dining room needs additional lighting. The coffee pot has seen better days and should be replaced.
First time to orange beach enjoyed our stay at Phoenix east. Enjoyed the surrounding area and great seafood people were very friendly . Will be returning next year!! Dave & Betty
We loved gulf shores ,but our condo not so good,we had cracked toilet seat, had black hair in the he shower, not the cleanest place had dirty carpet no working phone ,trouble with the tv, and the furnace ,sorry we don’t like complaining, Al and Audrey Vander weide
Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
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