Always the best experience
Always the best experience. Everyone helpful and friendly. Every unit we’ve stayed in has been wonderful and perfectly set up. Highly recommend.

Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
Brett/Robinson Vacation Rentals receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the quality of the condos, highlighting comfortable beds and well-maintained units, particularly at locations like Phoenix IX.
However, numerous complaints arise regarding cleanliness and maintenance issues, with reports of mold infestations, bed bugs, and dirty linens in various units. Customers also voice frustration over poor customer service, including long wait times for check-in and unresponsive staff. While some guests commend individual team members for their assistance, the overall sentiment reflects significant concerns about the condition of the properties and the company's handling of issues. Consequently, the prevailing sentiment leans towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The staff here are very friendly and helpful and the premises are immaculate”
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Brett/Robinson Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.9).
500 reviews of Brett/Robinson Vacation Rentals. Filter by what matters to you.
Always the best experience. Everyone helpful and friendly. Every unit we’ve stayed in has been wonderful and perfectly set up. Highly recommend.
Wonderful location and the facility was nice. I will definitely stay here next time I vacation at the Gulf Shores.
We LOVE staying at Phoenix West II. Online booking is so easy.
It was a very good trip.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Never will return i wrote a google review july 2018 stayed at Phoenix all suites issue after issue i have pictures of the filth just nasty and very rude service i noticed the week we stayed i was not the only negative review like i stated Never will return to any of the properties they run
Love orange beach been coming for 9 years price keepsgoing up but the washing machine never runs right and if your going to charge large prices then clean skiff marks and repairpaint spots,if walls are dirty wash them,if we ask for a repair fix it before we leave
Great location walking distance to shopping and dining, and right on the beach. The building was having serious issues with the elevators. I actually got stuck in an elevator with one of the employees and they acted like this was normal. The staff actually put signs by the elevators telling people that if they pushed the “hold door open” button, that they would be responsible for the repair charges. That was just a little bit over the line seeing as it should be a normal function for the elevator to accomplish. The housekeeping staff would leave bags of used linens by the doors of units that they were making ready as well. Overall, great view and good location, But don’t expect to be overwhelmed anymore than you would be at a cheap hotel.
When my family arrived at your condo we went to our room with the a.c. out with temperature around 94 degrees. Front desk said no other room was available. Hours later a.c. man showed up but could not get the part to fix it till next day. I spent over a day with no a.c. Waiting so I could go to the beach with family. Having worked as a chef this service was not acceptable.It is said one unhappy customer will ten 10 people of their experience.I did not though. Maybe no mgr. that day.things do happen was upset no apology was given. But that is your right. No bad feelings on my part. Hope you have a good season.
We enjoyed our stay at Phoenix East II very much, but I’m a little put out with Brett Robinson. Three of the last four times I’ve rented I’ve found out after the fact that there are major renovations going on. If they were up front about things we could’ve chosen a different building. This condo unit was actually for sale, another thing we weren’t told up front. We were promised something for our trouble(putting our things away and straightening up for three showings),but that didn’t happen. The hot tub and indoor pool were shut down during our stay as well. Before renting again, I will be asking a lot of questions.
wonderful group to rent from. Have rented from Brett Robinson for several years, very professional, I have never had a problem , but I have had another realty company that I rented from, it was a very bad experience. Iwould highly recommend Brett Robinson to others, thanks for helping us, when we need a vacation rental.
Wonderful experience. This was our first time vacationing in Alabama instead of the Florida. The property was super reasonable especially for the beautiful beachfront location and view. We stayed at the Phoenix IX which was more than what we expected and have decided this is our new yearly vacation spot. Thank you Brett Robinson and employees of the Phoenix IX for the extremely clean condo, a NOT break the bank price and the friendly professional staff. Would recommend this location and property to anyone. We’ll be seeing u soon for our 2019 fall vacation.
When we arrived our condo wasn’t very clean. The carpet had stains on it. We put in an order to get them cleaned. Our bed is very uncomfortable. We asked for a foam padding to help with the comfort. Debbie the manager said no. The heat vent in the bedroom rattled and it was keeping us awake. We put in an order and it was repaired and cleaned. The maintenance man said it was very dirty. The main entrance door weather seals leak causing a loud whistling sound during high winds. The balcony furniture is adequate but very uncomfortable. On a positive note, the condo has high ceilings so it appears more spacious.
Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
This profile hasn't been claimed by the business owner.