Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
Brett/Robinson Vacation Rentals receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the quality of the condos, highlighting comfortable beds and well-maintained units, particularly at locations like Phoenix IX.
However, numerous complaints arise regarding cleanliness and maintenance issues, with reports of mold infestations, bed bugs, and dirty linens in various units. Customers also voice frustration over poor customer service, including long wait times for check-in and unresponsive staff. While some guests commend individual team members for their assistance, the overall sentiment reflects significant concerns about the condition of the properties and the company's handling of issues. Consequently, the prevailing sentiment leans towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The staff here are very friendly and helpful and the premises are immaculate”
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Brett/Robinson Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.9).
500 reviews of Brett/Robinson Vacation Rentals. Filter by what matters to you.
We have been staying in Brett/Robinson properties since 2001 and are completely satisfied with each visit. The company is very accommodating and maintains a high level of cleanliness and overall maintenance. Most of our time has been at Phoenix East. We like being close to the rocks at the opening to the bay and watching boats go in and out. The renovation of two years ago added more space around the pool and for outside BBQing.
Nice condo on 3rd floor of PEII. Great view of the ocean and dolphins. Great friendly staff. Negatives - condo floors were dirty. Construction going on every year in February. Very noisy.
Out dated. Fix elivaters.
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Our stay in Phoenix IV 4083 was Great! We had plenty of room for everyone. The kitchen was well stocked for us to do some cooking. We loved sitting on the balcony and enjoying our morning coffee and watching the dolphins. The sunsets are beautiful. The location is absolutely great, close to everything. We will definitely stay at 4083 again on our next trip to the beach.
One thing I would like to see is a business center or at least access to a computer to print various business items. Our housekeeping staff was marginal, dirty linens left at our front door in bag for 4 days. For a premium type of vacation facility, little things mean a lot.
I know 5 stars you might think is a little over board but everything went perfect. The few problems that we did have was taken care of immediately by the staff and maintenance crew. I can't thank enough, Bob and Courtney from the staff at the resort guest services. They were outstanding. The weather did not corporate but no one has that control. The unit was clean and large and a lot of dishes,cooking supplies and glasses. Great place.
We had a great experience this past Feb(2019) staying at Phoenix East in Orange Beach. The staff was very friendly and took care of any concerns we might have had. Booking through Bret/ Robinson was easy peasy. We would certainly book through them again.
The condo outwardly looked clean upon arrival but I soon realized all the floors were filthy, needed scrubbing. I used the mop in the condo which was really worthless. There were several other things that needed attention, which I made a list of and gave to the front desk when we checked out. One major issue was the whirlpool was unusable. I cleaned it upon arrival and then turned on the jets. Lots of black mildew chunks came out of the jets. NOT USABLE! The dryer had to be replaced shortly after our first load of washing but very satisfied and they were very prompt in doing so. The water on the refrigerator door did not work. I reported it, maintenance looked at it and said they had to get approval from the owner. We stayed a month. Still not working when we left. High pitched whine the whole time from the fridge. I mentioned it to maintenance and he said probably because the water wasn’t working. Fridge stopped working while we were there. Maintenance came and cleaned off the back of the fridge and re-set it. It started working but continued the whining noise and surging until we left. I went out and bought some teaspoons and kitchen bowls as there were only 3 teaspoons in the 3 bedroom condo and 3 cereal bowls in the kitchen. Otherwise, bed was comfy, great TVs, stove and MW worked. The kitchen had most everything else necessary. Had a nice view from the balcony.
Our experience with Brett Robinson was great, however our room at the Royal Palms needed some updating. The baseboards were dirty Had problems with the TV. But it was wonderful to be on the beach. Loved every day we were there. Loved the experience.
We enjoyed the stay at Phoenix west all-suites in Gulf Shores. The hotels is a little dated, but is very well managed,. we liked our stay well enough to already book for next year.Only problem elevator on west side needs attention to door when on2nd floor, very slow acts like it may not close
Building could use some updating, ekevators not dependable. For the price though and location & view it is a good deal.
We have been coming to Orange Beach staying in a Phoenix condo since the mid 90"s during the month of March and sometimes extending into April. We have always found the management to be excellent with clean facilities, good maintenance and quick service if something is a problem in the unit. We appreciate being on the beach for walks and the view. The location is great for all kinds of recreation, entertainment and restaurants.
Unit was in need of better furniture,very broken down and uncomfortable.We also had one of your employees unlock the door of the condo and walk in without knocking or any sort of warning.that is NOT acceptable. The refridgerator doors were dirty on the outside and the floor made your feet black when walking barefoot until we cleaned them. I stopped at your office and requested if someone could explain how to operate the cable system on the tv and if we were able to use our netlix acct on it and if so how to get into it on this system. no help ever showed up. This unit has the potential to be really nice if updated but the way it is at present we would not stay there again. also the toilet let has a problem with not shutting off and water keeps running until you wiggle the handle
Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
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