Review summary

Bord Gáis Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

c

customer

2 out of 5 stars
I have had an outstanding complaint unresloved since November 2024

I have had an outstanding complaint since November 2024. In the 1 year 1 was issued with two very large bills over 1k each time (I live in a 1 bed apartment and work in the office for reference) so this just did not make sense to me. The issue is still on going, that bill was suppose to be frozen until the issue was resolved but as of last week I am now down 1k as the amount was taken from my bank. I have found it very difficult or at all possible to get updates on this situation from the complaint team. the Customer service operators have tired their best to help but as there is no direct contact to the complaint team this issue is just causing unnecessary stress and anxiety.

KK

Karena Keogh

5 out of 5 stars
Bord Gais are the best value supplier I…

Bord Gais are the best value supplier I have had experience wit in years.

AO

Alexey Ovriakh

5 out of 5 stars
Great customer service and rates!

I am really happy with the level of customer service Bord Gais provides. Also, the Electricity and Gas rates are good!

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All reviews

585 total • Write a review

Showing 441 - 450 of 581 reviews
E.
1 out of 5 stars

Avoid by all means

Avoid by all means! We have moved to a different provider at the beginning of September and still haven’t received €270 credit Bord Gais owns us. It took them 2.5 months to issue last bill, supposedly due to lack of meter reading; note: we have smart meter installed so they should have access to life readings! Impossible to get through on the phone, only was is sending messages through website. Each takes 5 working days to get a response, with useless information and ridiculous reasoning. I wonder what they would do if I owe them money for 3 months?!

Date of experience: December 8, 2022

IU
1 out of 5 stars

Phone support is clueless

Phone support is clueless

Date of experience: December 5, 2022

FH
4 out of 5 stars

Prepare to wait for an Irish lady or man, who One can relate to. Who will make an honest attempt to help. Not like the person who hangs up when they run out of ideas as they have zero accountability

Having spent weeks, not days trying to solve an issue re. my boiler. Having arranged a service call to fit 2 Hive units, the fitter arrived, took one look and said. "I can't fit this" and proceeded to walk back out. When asked why not he replied, "I'm not an electrician..." and left. I have today found a lady called Marie Kennedy, Bord Gais customer services Ireland and guess what issue questions got answered, praise the Lord for Marie. Thank you for releasing a flood of frustration. I still have a challenge ahead when the next fitter arrives on Dec. 5th, Hive fitted or will I end up in a right hive again, time will tell and I will tell on the 5th next. Frank

Date of experience: November 30, 2022

P
1 out of 5 stars

The Looters

The worst gas provider in Ireland and the world. Charged dramatically over the use. They charge customers just based on their own assumption. They steal money from your pocket without your acknowledgement. I strongly advise everyone not to choose Bord Gais Energy. They should change their brand name as Looters

Date of experience: November 29, 2022

D
1 out of 5 stars

I signed up with Board Gais for my…

I signed up with Board Gais for my electricity and gas, On the 3rd of November 2022 at no stage during my registration but Board Gais sales representative, was I told that would be a connection fee on the 22nd of November I received a bill for €139.33 for site connection fees. I tried to chat with their online chat service after an hour and three minutes nobody bothered to connect with me I den spoke to a customer service representative Over the phone and was told I would have to pay be very careful of this company I believe they’re probably the worst company I have ever had the misfortune to deal with

Date of experience: November 25, 2022

K
1 out of 5 stars

A dishonest company to deal with

A dishonest company to deal with. They will paint a great picture to bring you on board but once in your on your own. I'll be leaving at the end on the current contract

Date of experience: November 19, 2022

OG
1 out of 5 stars

Ireland's Worst Energy Provider

Singularly the most useless and frustrating company I have ever had to deal with. Agreed on a price plan for electricity, they were due to call me back, they didn't, I called three times but they refused to transfer me to the original person I had dealt with, they kept saying she would call me but she didn't. When I eventually got to speak with her, I was told the price plan was no longer valid and they increased my price by 30% as the time had lapsed. All customer service has been horrendous, I will pay to go with any other provider but Bord Gais, they are awful

Date of experience: November 17, 2022

S
1 out of 5 stars

Avoid at all costs

Avoid at all costs! Was over charged for a bill in June was told 12 weeks for a refund here I am in November still waiting on a refund. Staff need proper training been told different things and different dates everytime I ring no one seems to know what they are doing. Even got hung up on by a member of staff. Overall the staff aren’t helpful or considerate in anyway.

Date of experience: November 17, 2022

D
1 out of 5 stars

My most recent gas bill.

My most recent gas bill was issued on November 9th. I checked the Bord Gais website and app in order to download the itemised bill, as it is my right to receive such under consumer legislation. Both the website and app told me that the bill wasn't ready to download and to try again. It was supposed to take no more than 24 hours. That was 7 days ago and despite several complaints to Bord Gais on Facebook, FB Messenger, the Bord Gais website, their app and by email, I still cannot download the bill. I have paid the bill amount but I am still legally entitled to receive the download of the bill. I had opted for paperless billing but as a result of the shoddiness and poor customer service of Bord Gais, I have reverted to paper billing. At least then I can see what exactly I am paying for in an itemised bill.

Date of experience: November 16, 2022

JH
1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. They aim to waste your time to the extent that you lose all ambition around getting an issue resolved. Three times now I've been asked to hold on the phone while service agent talks to manager for 40 mins. Each time I've been promised a call back. It has not happened. My issue is small and easily resolved. Their approach is reprehensible.

Date of experience: November 16, 2022

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