Bord Gáis Energy
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My most recent gas bill.
My most recent gas bill was issued on November 9th. I checked the Bord Gais website and app in order to download the itemised bill, as it is my right to receive such under consumer legislation. Both the website and app told me that the bill wasn't ready to download and to try again. It was supposed to take no more than 24 hours. That was 7 days ago and despite several complaints to Bord Gais on Facebook, FB Messenger, the Bord Gais website, their app and by email, I still cannot download the bill. I have paid the bill amount but I am still legally entitled to receive the download of the bill. I had opted for paperless billing but as a result of the shoddiness and poor customer service of Bord Gais, I have reverted to paper billing. At least then I can see what exactly I am paying for in an itemised bill.