Review summary

Bord Gáis Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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c

customer

2 out of 5 stars
I have had an outstanding complaint unresloved since November 2024

I have had an outstanding complaint since November 2024. In the 1 year 1 was issued with two very large bills over 1k each time (I live in a 1 bed apartment and work in the office for reference) so this just did not make sense to me. The issue is still on going, that bill was suppose to be frozen until the issue was resolved but as of last week I am now down 1k as the amount was taken from my bank. I have found it very difficult or at all possible to get updates on this situation from the complaint team. the Customer service operators have tired their best to help but as there is no direct contact to the complaint team this issue is just causing unnecessary stress and anxiety.

KK

Karena Keogh

5 out of 5 stars
Bord Gais are the best value supplier I…

Bord Gais are the best value supplier I have had experience wit in years.

AO

Alexey Ovriakh

5 out of 5 stars
Great customer service and rates!

I am really happy with the level of customer service Bord Gais provides. Also, the Electricity and Gas rates are good!

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All reviews

585 total • Write a review

Showing 451 - 460 of 581 reviews
RD
1 out of 5 stars

Nightmare.

I bought a property 22 July 2022 but never lived there and got tenants in on 24 September 2022. I contacted them and they generated an estimated bill of of €350 and when I tried to give a meter reading was told I would have to pay the estimated bill as I had asked for the estimate which was untrue/

Date of experience: November 12, 2022

GK
1 out of 5 stars

Booked an engineer to service my boiler…

Booked an engineer to service my boiler only when they arrived say they are not allowed to climb a step ladder: Wasted a whole morning off work for this woke nonsense. Utterly useless

Date of experience: November 10, 2022

VN
1 out of 5 stars

Gas bill

Bord Gais is a bad company. They often delay responses some weeks and only say general. We must resend many emails. I submitted my meter on 04 May and my meter number was appeared in my bill in May (supplied by them). I sent many email in May to complain that they counted the ratio prices incorrect. However, in October, they requested the photo as an evidence about the number in my bill in May.

Date of experience: November 8, 2022

FN
1 out of 5 stars

Boiler service withdrawal

I am at a loss as to why Bord Gais energy have withdrawn their gas boiler service option. This is just more cost cutting to increase profits by gouging customers. It will inevitably lead to people not being able to get their boilers serviced. A truly disgusting company

Date of experience: November 4, 2022

TB
1 out of 5 stars

Run away from this company if your in business

As a business customer, I have to say something need to be done about the Board Gais web site and user platform. It simply does not work and it is unfit for purpose. I don't trust the billing process as they seem unable to get the site to work what will they do with you bill. Absolutely no follow up and the worst service ever.... keep clear

Date of experience: October 25, 2022

JR
1 out of 5 stars

Worst service I have ever experienced!

Worst service I have ever experienced!

Date of experience: October 20, 2022

D
1 out of 5 stars

Worst ever

Worst ever, for one reason called and message told me tey were too busy ti answer and doesn’t go chat Done this twice with no reply to both 3 weeks ago Serviced boiler and broke it no hot water so contacted to ask to fix couldn’t get reply. Had to get us. Plumber to rectify. Will never use again, stay away useless

Date of experience: October 13, 2022

EM
1 out of 5 stars

Board Gais customer care. they DONT CARE…

I am so annoyed I do not mind waiting on someone to answer the phone. Having rung customer care with an issue I was on hold for 43 mins then I spoke to someone who after 15 mins told me her screen was frozen. And she would transfer me to another person to help, I asked her NOT to put me back in the Q, she said she would transfer me directly but instead put me back on the Q, I am now on hold for 1 hour 28 mins and losing all reason. Customer care, “they Really Do Not Care about the customer”. Still on hold, still no closer to getting my issue resolved. Funny how they can't do enough when they are trying to get your business. Still on hold as i type and will probably be for the foreseeable future. Just updating was on for 1hr 57 mins was told a manager would ring, ypu guessed it, still waiting

Date of experience: October 11, 2022

LM
1 out of 5 stars

A disgrace

A disgrace. Worst service. Wait time 45 minutes. Then took over an hour. An hour to transfer an account as training staff had to keep going to supervisers. Never in my life have I experienced the like. Also I do not blame the call staff. The managers should be ashamed of themselves running a service like this. No stars. And God help the poor call staff dealing with us after leaving us on so long. Managers not doing their jobs

Date of experience: October 11, 2022

K
1 out of 5 stars

Worst customer service in Ireland

Worst customer service experience, 45 minute plus wait times, poorly trained staff.

Date of experience: October 5, 2022

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