It took me 1 hour and 51 minutes to…
It took me 1 hour and 51 minutes to swap my insurance from one van to another. Completely incompetent phone operator. Take your business elsewhere.

Autonet Insurance is a UK-based provider specializing in a range of insurance solutions, including van, car, business, and landlord insurance. The company partners with various insurance providers to deliver tailored coverage options that meet the needs of individual customers and businesses alike. Autonet aims to simplify the insurance process, offering instant quotes and a straightforward approach to policy selection. Targeting both personal and commercial clients, Autonet Insurance is committed to helping customers secure the insurance coverage that best fits their requirements. The company also provides additional options such as Motor Legal Expenses and Return Your Excess Insurance, allowing customers to customize their policies. With a 24-hour claims helpline, Autonet Insurance ensures support is available whenever needed, making it a reliable choice for those seeking comprehensive insurance solutions.
Autonet Insurance receives high praise for its user-friendly online platform and competitive pricing, making the insurance process easy and efficient for many customers. Reviewers frequently highlight the excellent service, noting the helpfulness and friendliness of the staff, which enhances the overall experience.
The straightforward nature of the transactions and the clarity of the quotes are also appreciated, with many stating that the prices offered are fair and lower than previous providers. However, some customers express concerns regarding the clarity of the finance agreements and issues with claims processing, indicating that there may be room for improvement in these areas. Despite these criticisms, the majority of feedback remains overwhelmingly positive, showcasing Autonet Insurance as a reliable choice for affordable and accessible car insurance.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.3 | 16 |
| Sep 25 | 4.5 | 44 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Price is what made me choose”
“I changed my private registration number and contacted Autonet to advise them of the change”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Autonet Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 4.3).
60 reviews of Autonet Insurance. Filter by what matters to you.
It took me 1 hour and 51 minutes to swap my insurance from one van to another. Completely incompetent phone operator. Take your business elsewhere.
When the line got cut and we were almost 80% into the car insurance process, no call back ! There was one attempt to call back after 10 min by the agent , but for me to call back is taking ages and I had already waited onthe call for more than 75 minutes. Shipol who I spoke 2nd time was arrogant and was telling the customer not to tell her how to do the job but she wouldnt do her job, which was not good to have that much arrogance and threatening to put down the phone which let a sore taste of it all.
I applied ONLINE for car insurance, you contacted me to say i did not mention a claim (which was a no fault claim), and tried to add another £170 on. This was all within an hour or taking the policy out, so i asked to cancel and you charged me £40. The policy was not even due to start for another week.Totally disgusting. I am going to the ombudsman, i can see you have done this many times to others. Shame on you!
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Autonet Insurance is a UK-based provider specializing in a range of insurance solutions, including van, car, business, and landlord insurance. The company partners with various insurance providers to deliver tailored coverage options that meet the needs of individual customers and businesses alike. Autonet aims to simplify the insurance process, offering instant quotes and a straightforward approach to policy selection. Targeting both personal and commercial clients, Autonet Insurance is committed to helping customers secure the insurance coverage that best fits their requirements. The company also provides additional options such as Motor Legal Expenses and Return Your Excess Insurance, allowing customers to customize their policies. With a 24-hour claims helpline, Autonet Insurance ensures support is available whenever needed, making it a reliable choice for those seeking comprehensive insurance solutions.
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