Staff so helpful.
Staff so helpful.
3.3
Average
819 reviews
5-star
4-star
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2-star
1-star
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Review summary
Anglian Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Constant problems with no water
Constant problems with no water can't replace the pipes but can pay their shareholders
Entering day 4 without mains water
Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.
Dreadful service
Reported a domestic water leak almost 3 weeks ago. An initial visit confirmed it was the company's responsibility to repair but a follow up visit was needed. 3 weeks pass & the same technician turns up to take photos of the leak he saw 3 weeks before. In the interim no.proactive communication from the.companu. Promised callbacks never came. And.booked visits never happened. Awful! And I have no alternative provider.I can switch to. Simply.awful service
Company details
Information provided by various external sources
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Contact info
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Website
www.anglianwater.co.uk
All reviews
819 total • Write a review
Showing 81 - 90 of 815 reviews
L
Lisa
US
Another 6 weeks, another call out. Stressful.
We have lived in our current house for around 18 months. Approximately every 6 to 8 weeks, the drains block and the toilet backs up and we sometimes have sewage overflowing from the drain. Every member of Anglia water that has come out and put cameras down the drains has said there is a defect with the drain and they do report it back but nothing gets done to rectify the issue. Cobi came out today. He’s a very nice polite professional young man who has been before and flushed the drains for us. I can’t fault any of the staff who have come out to rectify the problem. I also like the fact you can report the issue online quickly and easily with the app. There have been a couple of occasions though where no one is able to come out for a few days and when you only have one toilet that won’t flush that does make life a little bit stressful. On a couple of occasions, I have had to get down the drain myself and remove waste before it started overflowing into my garden. I just wish that after about 10 callouts in a year and a half that they could see that this problem needs to be resolved.
Date of experience: December 16, 2024
S
Sam
US
Do not pay by Direct Debit
Do not pay by Direct Debit. They increase your payment by ridiculous amounts because they may or may not increase if inflation increases. Only pay or receipt of bill. No reason to do otherwise. Greedy, profit-focused scammers. Renationalise the water industry. Why is this for profit?
Date of experience: December 11, 2024
TE
Leak from the middle of the road…
Leak from the middle of the road Waterloo road Ipswich.Anglian water were advised of this many months ago, recently put out cones preventing parking for several days. Advised of working on 25th November then removed cones now 3 December leak continues. They advise they have to close the road and imply council involvement partialy why. Water taste unpleasant chlourine taste. We have been Doulton filtering water from the roof for years for consumption. They installed a meter close to the house four meters from the footpath without advising us years ago, we have elected not to have metered water charge and given the experience of others will not be opting for that. In the last year gas leaks in the road to the front and rear of our property have leaked have an estimated life of 75 years they were installed in1886! The woeful lack of investment in the infrastructure of this country has been very evident.
Date of experience: December 3, 2024
MN
Great Customer Service
Had a nasty surprise when a hidden leak raised our water usage astronomically, leading to a huge monthly direct debit. Once we found and fixed the leak, Christine on AW's customer service team, was very helpful and reassuring, quickly calculating our true usage and returning our direct debit to a leak-free amount. Thank you Christine!
Date of experience: November 27, 2024
JH
Johnny H
US
A great experience with Anglian Water…
A great experience with Anglian Water recently… they contacted me a few weeks ago to inform me that they thought I had a small leak of approximately 4litres an hour (we are on a smart meter for water and it obviously ‘sends’ readings at least hourly which are then monitored)… I followed their advice to try to find any signs of a leakage within our home and ultimately had to conclude that the leak was either in the service pipe (from the meter to the stopcock inside the building) or from the smart meter itself) .. I reported these findings to them and immediately I was reassured that any leaks they were responsible for would be reimbursed and that there would be a physical inspection by an engineer. There was a short delay of a few days and a further delay following inspection for the meter to be dug up and inspected still further. The team that arrived were exemplary and had the leak found very quickly (between the meter and my boundary) so it was repaired free of charge to myself. I would recommend the engineers and the people who dealt with me throughout this worrying period … thank you… I would also recommend that if anyone has an opportunity to have a smart water meter fitted they should do so as they are able to spot signs of any problem at a very early stage.
Date of experience: November 27, 2024
SN
Great customer service by AW
I had a billing issue and was highly satisfied with its resolution and the customer service provided by a couple of staff I corresponded with. A very positive experience.
Date of experience: November 23, 2024
JB
Five star customer service
It is so rare for a utility company to excel at customer service these days (with a few notable exceptions). Absolutely 5 star customer service from Megan today. Friendly, helpful, prompt and efficient. Cannot thank her enough!
Date of experience: November 20, 2024
R
Ricardas
US
You are greedy bast..
You are greedy bast... taking shower at work, buying water because your water disgusting impossible to drink its stink have horrible taste and hard , and still rising prices apparently improve better quality!!!! Of what your pockets
Date of experience: November 19, 2024
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