Anglian Water
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A great experience with Anglian Water…
A great experience with Anglian Water recently… they contacted me a few weeks ago to inform me that they thought I had a small leak of approximately 4litres an hour (we are on a smart meter for water and it obviously ‘sends’ readings at least hourly which are then monitored)… I followed their advice to try to find any signs of a leakage within our home and ultimately had to conclude that the leak was either in the service pipe (from the meter to the stopcock inside the building) or from the smart meter itself) .. I reported these findings to them and immediately I was reassured that any leaks they were responsible for would be reimbursed and that there would be a physical inspection by an engineer. There was a short delay of a few days and a further delay following inspection for the meter to be dug up and inspected still further. The team that arrived were exemplary and had the leak found very quickly (between the meter and my boundary) so it was repaired free of charge to myself. I would recommend the engineers and the people who dealt with me throughout this worrying period … thank you… I would also recommend that if anyone has an opportunity to have a smart water meter fitted they should do so as they are able to spot signs of any problem at a very early stage.