Staff so helpful.
Staff so helpful.
3.3
Average
819 reviews
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💬Hasn't replied to negative reviews
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Review summary
Anglian Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Constant problems with no water
Constant problems with no water can't replace the pipes but can pay their shareholders
Entering day 4 without mains water
Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.
Dreadful service
Reported a domestic water leak almost 3 weeks ago. An initial visit confirmed it was the company's responsibility to repair but a follow up visit was needed. 3 weeks pass & the same technician turns up to take photos of the leak he saw 3 weeks before. In the interim no.proactive communication from the.companu. Promised callbacks never came. And.booked visits never happened. Awful! And I have no alternative provider.I can switch to. Simply.awful service
Company details
Information provided by various external sources
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Contact info
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Website
www.anglianwater.co.uk
All reviews
819 total • Write a review
Showing 1 - 10 of 815 reviews
c
customer
US
Kelly was amazing
Had a few issues with my account including them moving me out of my address when I’m the only person that has ever lived at the property. However spoke to a lovely person called Kelly from the extra care team and she went above and beyond to sort the issue and resolved everything in 1 phone call with help from Gina from customer relations. Really good customer service
Date of experience: July 8, 2025
CP
Couldn't do enough to help
The original call handler and then Emmanuel went above and beyond to help me with current struggles, and couldn't do enough to help support me in difficult times and for the future.
Date of experience: July 1, 2025
J
Jasmine
US
If I could give 0 stars I would
If I could give 0 stars I would. Anglian water have been an absolute nightmare ever since moving unto our new house. We had a water meter fitted and during the fitting the engineer said 'keep an eye on the readings and let us know if it doesn't look right as it's hard to tell what house is yours'. When our bill arrived it was way over our normal useage so we called to raise this issue. We had our own plumber, plus anglian water back out and both agreed the water meter had been placed in the wrong location and was reading for next doors house. This meant we were paying for a family of five's water instead of our own two person useage. Since then we have been in constant contact trying to get anglian water to fix the meter and they keep delaying. It took four attempts before someone 'changed' the meter, but it is still in the exact same location, even though we were told it would need to be moved inside the house. Our bill is now being flagged as overdue and it alread over double what we would previously pay for the whole year in just six months. It's absolutely ridiculous at this point and evertime we call we seem to be getting no-where.
Date of experience: June 29, 2025
SA
Continue to hold ...
Actually, customer service is not competent at all over the phone regarding debit card payments.
Date of experience: June 24, 2025
DC
Anglian Water need prosecuting for…
Anglian Water need prosecuting for fraud and for charging people for services they do not properly provide. They overcharged me for water, they dump sewerage out into rivers yet you are billed for the privellege all whilst they rake in eyewatering profits for shareholders. Disgusting scum bag company
Date of experience: June 23, 2025
PF
Another incompetent company owned by a…
Another incompetent company owned by a Private Consortium. Inadequate repair, a complete lack of customer care and satisfaction. There is a common lack of responsibility and there is no willingness to take ownership and resolve the issue. You would think that to change a leaking water meter was a straight forward job, it started on the 1st April 2025 and finished mid June 2025. Once the meter was changed to hole in the garden was left open for two - three weeks, the wheel barrow of muck was left on the ground beside the hole for that two - three week period. A lot of site visits, more than 8 site visits by Anglian Water, normally two workers in a van. The responsibility to remove the old muck and fill the hole was passed about for a week or two. Eventually two workers turned up and filed the hole with the old muck and explained they don't concrete the water meter in place so left like it three inches out of the ground and at an angle. During the last telephone conversation with Anglian Water they explained that the job is complete and they are satisfied they carried out the job to their standards.
Date of experience: June 19, 2025
JH
RIP off merchants now with these new…
RIP off merchants now with these new prices, had my highest bill in over 12 years = total piss take!
Date of experience: June 18, 2025
AG
Thanks for my opportunity to pay your shareholders
Extortionate rise in bills this year, and sickening knowing my extra 19% is largely going to shareholders rather than investing in the network. Simply put, Anglian Water is a scam company. The company needs dissolving and renationalising so that it can be run for the public’s interest rather than for profit.
Date of experience: June 13, 2025
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