Staff so helpful.
Staff so helpful.
3.3
Average
819 reviews
5-star
4-star
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💬Hasn't replied to negative reviews
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Review summary
Anglian Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Constant problems with no water
Constant problems with no water can't replace the pipes but can pay their shareholders
Entering day 4 without mains water
Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.
Dreadful service
Reported a domestic water leak almost 3 weeks ago. An initial visit confirmed it was the company's responsibility to repair but a follow up visit was needed. 3 weeks pass & the same technician turns up to take photos of the leak he saw 3 weeks before. In the interim no.proactive communication from the.companu. Promised callbacks never came. And.booked visits never happened. Awful! And I have no alternative provider.I can switch to. Simply.awful service
Company details
Information provided by various external sources
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Contact info
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Website
www.anglianwater.co.uk
All reviews
819 total • Write a review
Showing 91 - 100 of 815 reviews
SR
Woefully incompetent with non existent…
Woefully incompetent with non existent and arrogant customer service
Date of experience: November 8, 2024
DW
Awful company
Awful company. Taking local allotments to further enhance their network. Perhaps they should focus on stopping leaks in the creeping infrastructure before doing any other work.
Date of experience: November 7, 2024
J
Joshua
US
Awful company
Can’t stand this company. How can they think it is ok to dump raw sewage in the sea. Why don’t they have enough capacity in their network to deal with it rather than just dump it. And they never give a great reason why it’s normally there was a storm Other than this I have never had a great experience dealing with the company their service agents can be rude and not helpful at all. You can wait ages to speak to someone and live forever on hold
Date of experience: November 6, 2024
MS
Anglian Water Company needs more Charlottes !!!
Anglian Water Company created a bill for me after they’d moved me over to a different water company…. Didn’t tell me and then proceeded to hit my credit score for none payment…. When I contacted them and disputed firstly the amount, they announced not only had they got the amount wrong, they’d got me at another address, then proceeded to tell me the money owed was maybe from an old bill elsewhere, grasping completely at straws as I’d been abroad for over a decade…. Company is a complete joke but mostly dishonest, then got told if I simply paid their bill immediately they’d reinstate my credit score, no physical evidence of me owing anything ironically… So I asked to speak to a supervisor, they’d have to get back to me within 48 hours and guess what more lies as I await this call… Anglian Water Company can’t be trusted but I expect this to be the start of their incompetence as they start to hit people with new fabricated bills due to their regulators awarding them the ability to create bills people…. Be very afraid as Anglian Water Company are extremely unprofessional and liars !!!! Okay today 06/11/2024, I got to speak with Charlotte from the Anglian Water Company and she’s restoring my faith in this business as she could see that the level of service wasn’t up to her own high standards or what she was willing to accept on behalf of her employer… If only Anglian Water Company could employ lots more Charlottes maybe they’d be less stress, burden and financial implications on their customers…. Thank you Charlotte and Anglian Water Company…. Moving customers to other companies needs to be more transparent Anglian Water Company, my solution get yourselves more Charlottes….
Date of experience: November 6, 2024
CW
Contacted Anglian Water via their…
Contacted Anglian Water via their WhatsApp chat function to get information about an upcoming move. Megan who helped me was brilliant and very knowledgeable and helped me add my new property to my account, set up my DD and explain what will happen next. A complicated situation made very easy with Megan’s help. Thank you!!
Date of experience: November 4, 2024
HE
Great service
Incredibly helpful from Kathryn. Took the time to go through the issue and sorted everything promptly. Went over and above.
Date of experience: November 4, 2024
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