Anglian Water
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Another 6 weeks, another call out. Stressful.
We have lived in our current house for around 18 months. Approximately every 6 to 8 weeks, the drains block and the toilet backs up and we sometimes have sewage overflowing from the drain. Every member of Anglia water that has come out and put cameras down the drains has said there is a defect with the drain and they do report it back but nothing gets done to rectify the issue. Cobi came out today. He’s a very nice polite professional young man who has been before and flushed the drains for us. I can’t fault any of the staff who have come out to rectify the problem. I also like the fact you can report the issue online quickly and easily with the app. There have been a couple of occasions though where no one is able to come out for a few days and when you only have one toilet that won’t flush that does make life a little bit stressful. On a couple of occasions, I have had to get down the drain myself and remove waste before it started overflowing into my garden. I just wish that after about 10 callouts in a year and a half that they could see that this problem needs to be resolved.