Staff so helpful.
Staff so helpful.
3.3
Average
819 reviews
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Review summary
Anglian Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Constant problems with no water
Constant problems with no water can't replace the pipes but can pay their shareholders
Entering day 4 without mains water
Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.
Dreadful service
Reported a domestic water leak almost 3 weeks ago. An initial visit confirmed it was the company's responsibility to repair but a follow up visit was needed. 3 weeks pass & the same technician turns up to take photos of the leak he saw 3 weeks before. In the interim no.proactive communication from the.companu. Promised callbacks never came. And.booked visits never happened. Awful! And I have no alternative provider.I can switch to. Simply.awful service
Company details
Information provided by various external sources
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Contact info
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Website
www.anglianwater.co.uk
All reviews
819 total • Write a review
Showing 771 - 780 of 815 reviews
FH
Thankyou Anglian Water
I have recently been renovating a property and discovered a leak which has been there for some time. I spoke to AW on 4 occasions to ask for advice and provide readings and updates, and on each occasion the customer service team were excellent. They were understanding, helpful and informative. The situation has been resolved now and AW have removed almost the entire leakage cost from my bill which is excellent. They were also the only utility company who removed standing charges whilst the property was empty which again was great. Thankyou to all at AW, you made what could have been a very stressful situation much easier.
Date of experience: July 19, 2019
AS
In a world of money grabbing companies…
Edited as I am now being charged 5 times what I was before despite using same amount of water. January 2020
Date of experience: July 8, 2019
MV
They are dishonest to the core
They are dishonest to the core. They have issued my daughter with a bill of £1800. Already contacted resolver and citizens advice and got nowhere. Ive traced my daughters water bills back to 2003. The debt was issued to her in a fraudelent way. In 2007 and 2008 they issued her 2 bills that were identical to her bills ( her water bills were being paid and up to date ). The 2 bills she doesnt owe were issued under a new account no. They lay dormant. She moved address and the debt was introduced , but this time they incorporated it onto her account. The fake bills had been to various debt agencies and had increased to £3500. She moved again and recieved a last bill for her previous address . An amount of £4.65. Within months the debt was reintroduced and in the past 5 years she has paid £2678 off her water bill which is now £1800. Which means she paid her genuine account and £1700 off the fake bill. Im contacting Consumer Council for water to see if they will investigate. If it doesnt get sorted i am going to take it to court
Date of experience: June 30, 2019
GG
Fraud company.taking money from my bank…
Fraud company.taking money from my bank account every month and pretend that they don’t know anything
Date of experience: June 23, 2019
RL
I had billing problems
I had billing problems, but their call centre is fantastic, they eventually sorted my issue and refunded my overpayment. Lovely people to deal with, very understanding and professional.
Date of experience: June 21, 2019
NS
Superb customer service every time
Superb customer service every time! Reply to. Emails very quickly too.
Date of experience: June 9, 2019
DB
Outstanding customer service
Anglia water are such a diamond in the rough when it comes to their customer service. So many call centres never know what you're trying to ask or don't get back to you with the right information. Anglia water has an excellent online account where you can self serve completely, really intuitively. Their call centre staff are knowledgeable, polite, and the wait time is never significant. Their systems seem to work well and you even get text messages on billing information. I'm currently in the process of moving home and changing all my addresses over, Anglia water has been the most professional, and easiest to do out of them all. Well done - it's so rare to see
Date of experience: May 22, 2019
PL
Charge me double
Over charged me double, so I rung them to give them meter reading. Before I rung, they have sent someone for meter reading, the reading was same as I reads, and they told me that my reading was right and they will make a another bill for me, after a month time they send me a payment overdue letter so I rung them again Explain everything again, same again they say they will make a another bill for me. Surprised another two weeks time, no no no still no regenerated bill. I am thinking wheather they going to send penalty letter next time.
Date of experience: May 21, 2019
BL
Fantastic service
Fantastic service, called one day to report faulty sewer cover and surrounding area. Anglian water came out within 2 hrs and then fixed the next day. Highly recommend there service and commitment.
Date of experience: May 5, 2019
SB
Pleasantly surprised by Very Efficient Service
Had a drainage problem outside property boundary. Rang and spoke to a number of very pleasant and helpful ladies who organised a technician who arrived within a couple of hours. He was both pleasant and efficient and quickly resolved the issue and left the place tidy and the drians working correctly.
Date of experience: May 5, 2019
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