Review summary

Anglian Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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EB
Constant problems with no water

Constant problems with no water can't replace the pipes but can pay their shareholders

Entering day 4 without mains water

Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.

IC
Dreadful service

Reported a domestic water leak almost 3 weeks ago. An initial visit confirmed it was the company's responsibility to repair but a follow up visit was needed. 3 weeks pass & the same technician turns up to take photos of the leak he saw 3 weeks before. In the interim no.proactive communication from the.companu. Promised callbacks never came. And.booked visits never happened. Awful! And I have no alternative provider.I can switch to. Simply.awful service

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819 total • Write a review

Showing 761 - 770 of 815 reviews
aB
5 out of 5 stars

I had a water leak on my property in…

I had a water leak on my property in Cottingham. Anglian Water helped with my problem quickly and efficiently. Very pleased with the outcome.

Date of experience: October 10, 2019

SM
5 out of 5 stars

At last customer services that feels like customer services

They haven’t fixed the problem yet but I have had two calls to the Anglian water customer services team and (unlike any organisation I can think of or call I can remember) I put the phone down with a smile on my face because the people o spoke to were bothered!!! I hope the problem gets fixed but in the meantime WELL DONE to the customer services team. Anyone from EE, Vodafone, Microsoft etc please note - IT CAN BE DONE

Date of experience: September 11, 2019

MM
5 out of 5 stars

I contacted Anglian water yesterday…excellent service

I contacted Anglian water yesterday regarding a blockage and they came promptly and tried to fix it. They kept me informed at all stages. They came back last night to work again and took verbal abuse from the neighbours but continued. Again they came back this morning and fixed the problem. The men were very professional and I really appreciate all they done

Date of experience: September 11, 2019

MJ
5 out of 5 stars

Over the past 8years that I have been…

Over the past 8years that I have been with Anglia Water there has been times that I was unable to pay my bill and the customer service was outstanding. So patient and friendly helping work out repayments that I could manage. I have nothing but praise for them, if only all companies had customer service like this.

Date of experience: September 6, 2019

JA

J A

US

1 out of 5 stars

Liars and convieniet record keeping

I was without water for 36 hours before and after a family event on sunday 1st september. The water went off Saturday night and I called anglian water for support in providing water which never came I called again the following night after the event and I was promised compensation. Today 4 September I got a call from customer "care" to check on progress. When I mentioned about compensation they claimed I did not report it and they tried to wriggle their way out of it. This is an automatic compensation and should be paid to every one effected for more than 12 hours! It doesn't need to be reported. Shame on you anglian water.. if I could leave I would. Shame I am stuck with you

Date of experience: September 5, 2019

MR
1 out of 5 stars

Terrible

Terrible. Cut off our water without any notice due to a late bill. Then hit us with a £380 bill to reconnect. A total rip off.

Date of experience: August 20, 2019

IG
4 out of 5 stars

A good company to sign up to.

Whilst I acknowledge the importance of water and sewerage services, I do think Anglian Water's "love every drop" slogan a little too graphic for my liking. In all other respects a truly great monopoly.

Date of experience: August 15, 2019

MF
1 out of 5 stars

Unhappy with the "service" and water "quality"

Absolute joke of a company! 1. The water STINKS of chlorine! It is all you can smell in the shower, like washing yourself in water from a swimming pool, and because it smells so damn bad we have to filter everything we use for drinking and cooking which increases our costs. Even after filtering the limescale covers our kettle in two weeks, imagine how bad it is when the water was not being filtered first... Washing machine needs fortnightly anti-limescale treatments and despite this is now developing issues due to limescale build up blocking the pipes. 2. In 2018 they REFUSED to set up monthly payments for us to pay off our estimated usage in advance of the bills being generated. They flat refused. They demanded we pay our bills six monthly in one lump sum. According to them they did not offer the service for advance payments. No problem, we will just set the money aside and they will take it out of the account when the bill is generated, we stupidly told ourselves. 3. We set up a direct debit to pay our six monthly lump sum bill. They did not take the money and did not tell us, just sent us a text demanding immediate payment when it was 1 week overdue. When we challenged them on this they could not explain why the payment was not taken but admitted it was their fault. They informed us that 99% of their six monthly bill customers pay their bills off monthly AFTER the bill has been generated. They FINALLY agreed, at that point, to allow us to pay off £50 a month which will cover the debt from the last bill and also put aside some money for the next bill. This has increased our monthly outgoings which is difficult to bear when one of us is unable to work due to serious mental health diagnosis and on ESA. On a positive note they did then offer to put us on a cheaper tariff in light of the fact one of us is disabled due to their mental health diagnosis and unable to work, but frankly this could have been identified and offered earlier. We have been living in Norfolk for five years and never been offered this before. On another positive note they did reduce the bill a little to apologise for the fact that the payment was not taken due to their own mistakes. This, however, does not improve our monthly outgoings having risen due to their mistake! 4. They informed us that they are only legally obliged to take meter readings once a year and that the last reading was taken in September 2018. That's pretty interesting as only last month, July, I opened my front door to confront a man I had caught noisliy poking around in my front garden without announcing his presence. I thought he was a damn burglar scoping the place out! Turns out he was wearing an Anglian Water uniform and said he was reading the meter so I left him to it. But apparently a reading has not been taken since September 2018... HOW STRANGE! I am now wondering if this was some sort of lunatic pretending to be a meter reader or if it's another case of them not knowing their bum hole from their elbow. Frankly if they had a competing company I think they would perform better. Love every drop? MY BACKSIDE! The water is horrible, I am looking forward to moving back to Derbyshire when my in-laws pass away and no longer need us to be closeby to help them because Severn Trent water was downright delicious, it didn't screw up my washing machine, it could be drunk straight from the tap without inducing nausea and I never had these problems with their service!

Date of experience: August 14, 2019

JN
3 out of 5 stars

One of your vans was driving like a…

One of your vans was driving like a maniac in Norwich earlier

Date of experience: August 13, 2019

LW
5 out of 5 stars

Excellent customer service

Just spoke to Michelle at Anglian Water following receiving some calls and texts about an unpaid bill on an old account. She was incredibly patient helping me to understand what had happened and so helpful. I have never had an issue when dealing with Anglian Water and have always found them to be very courteous and helpful. Excellent customer service, thank you!

Date of experience: August 13, 2019

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