Staff so helpful.
Staff so helpful.
3.3
Average
819 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Anglian Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Constant problems with no water
Constant problems with no water can't replace the pipes but can pay their shareholders
Entering day 4 without mains water
Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.
Dreadful service
Reported a domestic water leak almost 3 weeks ago. An initial visit confirmed it was the company's responsibility to repair but a follow up visit was needed. 3 weeks pass & the same technician turns up to take photos of the leak he saw 3 weeks before. In the interim no.proactive communication from the.companu. Promised callbacks never came. And.booked visits never happened. Awful! And I have no alternative provider.I can switch to. Simply.awful service
Company details
Information provided by various external sources
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Contact info
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Website
www.anglianwater.co.uk
All reviews
819 total • Write a review
Showing 51 - 60 of 815 reviews
PS
19% increase try improving the…
19% increase try improving the discuting water limescale wrecks everything in our property, boilers pipework kettles toilets and sinks. We should ne able to counter charge for the damage your product causes...
Date of experience: March 12, 2025
SD
phone appointment over an hour late.
phone appointment over an hour late.
Date of experience: March 11, 2025
HM
Robbing from single parents
So I previously moved into a council flat ! From a private rental in November ! I paid Severn Trent £24 pounds a month for me and my 8 year old for clean and waste water. The reason why I moved was due to mould and my son suffering breathing problems steroid inhalers etc when we moved out of the property we were given £45 pounds because we paid to much! Since been moved as a single parent and can not afford to live ! Anglian water are charging me and have sent threatening bills since moving in , in November £669.01 😂 for waste water ! My clean water with the amazing Severn water is £11 pounds a month so Anglian water are a disgrace and I will not be paying my bill they are bullies and unfortunately I can not upload my bill! My ref is or account number 172815862
Date of experience: March 9, 2025
MJ
Turned up on time, polite.
We have a dying water meter. AW's representative turned up on the agreed date at the agree time. Very polite. They will fit a new meter in the next few weeks. I would have given five starts but I did have to chase them for an appointment.
Date of experience: March 8, 2025
GB
Fantastic Customer Care Team
The customer care team at Anglian Water are absolutely fantastic. Super efficient, well spoken and very helpful. They have done so much to help me and given me great advice. Very refreshing thank you!
Date of experience: March 7, 2025
Eg
Own up to your mistake and put this right
For many years, I have contacted Anglian Water because my bill has been extremely high for two adults, one of whom is elderly. They claim we are using 322 liters of water per day, which seems impossible. We had a new water meter fitted in 2020/2021, which they refer to as a smart meter because it sends readings back to them. At the end of January 2025, a technician came to check the meter and suggested that we might have been paying someone else’s bill, as the plastic box under the lid had a different number from what’s on our account. Since he corrected this issue, I can see on their app that we have hours with no water being used overnight and on most days. However, Anglian Water still insists that the amount is correct, which I find hard to believe. Given that there are only two people in the household, including an 84-year-old frail man, this situation is causing him significant stress and upset. Despite being informed that similar problems are occurring all over Colchester, Anglian Water refuses to acknowledge their mistake. Come on Anglian Water please take responsibility for your error and resolve this issue?
Date of experience: March 6, 2025
NT
I moved to hartlepool from…
I moved to hartlepool from Middlesbrough and love hartlepool. I just got my 1st water bill in tho and I'm fuming. It's twice the price of Middlesbrough. I broke down my bill and discovered that I pay anglian water a fixed charge of £210 a year,then I have to pay northumbrian water £141 for taking away waste water then I have to also pay £180 fixed charge to northumbrian water. £530 a year for 2 people. It's £280 anywhere else. We get no say in our water supplier but basically because this water supplier can't cover our needs and need northumbrian water to do some of it for them everyone in this town has to pay massive charges to both companies. This means on a normal tariff your charged £390 fixed charges before you begin. It's not right
Date of experience: March 5, 2025
TL
Appointment made for today called in…
Appointment made for today called in morning was told yes you definitely have a appointment between 8am and 1 called again at 12.40 was told we'll it isn't 1 yet !! No one turned up morning wasted thank you anglian water
Date of experience: February 28, 2025
H
Harriet
US
Appalling situation
Appalling situation. I register a blocked drain with them one week ago, I have waste water flooding in the garden and cannot enter or exit my home without walking through it, neither can my children. It smells of sewage and is disgusting. On top of this i run a business from here and cannot see clients. I was assured that someone would be here within a week and most likely much quicker. One week passes today and i have just been informed that an engineer will be here on or before Tuesday. This is shocking service and deceit. Life everyone else i pay my water bill expect a reasonable response when to be a pretty big problem happens and it takes 11 days to get an enjineer with raw sewage across our access. Not even a call to explain why they cannot get here before.
Date of experience: February 28, 2025
ss
Just got my new bill it has more than…
Just got my new bill it has more than doubled from £19.95 a month to £47.92 get told because I don't have a meter they guess it but when I asked for a meter fitting I can't have one
Date of experience: February 27, 2025
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