Anglian Water
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Own up to your mistake and put this right
For many years, I have contacted Anglian Water because my bill has been extremely high for two adults, one of whom is elderly. They claim we are using 322 liters of water per day, which seems impossible. We had a new water meter fitted in 2020/2021, which they refer to as a smart meter because it sends readings back to them. At the end of January 2025, a technician came to check the meter and suggested that we might have been paying someone else’s bill, as the plastic box under the lid had a different number from what’s on our account. Since he corrected this issue, I can see on their app that we have hours with no water being used overnight and on most days. However, Anglian Water still insists that the amount is correct, which I find hard to believe. Given that there are only two people in the household, including an 84-year-old frail man, this situation is causing him significant stress and upset. Despite being informed that similar problems are occurring all over Colchester, Anglian Water refuses to acknowledge their mistake. Come on Anglian Water please take responsibility for your error and resolve this issue?