Ancestry.com

Easy process and instructions! Got my DNA results back quickly!

Receiving my DNA results was very exciting and amazing! I was shocked at results!! It was really cool! Thank you, Ancestry 🥰

I was a little nervous about doing this in the first place, then after over 6 weeks, they made me send a second sample. I know supplied the first sample correctly and received an email asking for a second sample, with no explanation as to why.

I found out the man the adoption agency told me my biological father is, is not possible as I don't have his nationality in my DNA so glad to know my true heritage.

I found the information a mix of incorrect & correct and found attempted corrections confusing and frustrating. For instance my wife was also shown as my daughter & their information/addresses were jumbled.

So far, I've found it very interesting to discover some of my ancestry. I continue to learn about the site; I still have a long way to go to learn how to manage all the aspects that can be learned about the family. Thank you.

I’m having a hard time navigating

I’m very happy whit the results

I didn't like my dna results. I'm Native American Indian. Results are there. It's a waste of money

Es una experiencia formidable, obtuve respuesta a mis interrogantes , aspiro continuar explorando y descubriendo muchas cosas más.

I spent half a day entering info on my family tree. When I went back the next day it was all gone and my two trees were mixed together. Not an easy program to work with and too much extra charges to see other family members trees. I won’t be recommending ancestry to anyone. Best plan is to write your story down on paper

I can’t seem to get to the results page. Your app keeps putting me back to the password screen. Please mail me a copy of my results.

Disappointed

I'm disappointed, 80% of the traits I'm offered are wrong, the matches are very very distant and I can't connect them to my tree, my two parents are reversed. I paid for full access and I don't even have access to the tools to correct the duplicates on my tree, I would have to pay more for that. We're waiting for my wife's results, I hope it will be better

I ordered a DNA kit but it never arrived I requested they send my replacement by expedited mail but because my original was not expedited they did not do this even although the first one was way overdue. Although, at first they said they would, when nothing happened I contacted them and they said that I had been misinformed and could not have expedited delivery so they just didn't do anything. I ordered the second one and 8 days later the original arrived but could not be used because it had been cancelled. at the time of writing the replacement is more than a week overdue. This company is more interested in their internal processes than serving their customers. I will be cancelling my subscription. I have received a reply to my original review that only says sorry but no change. As I said more interested in their systems than customer satisfaction. They wanted me to reach out because my replacement kit is also late but TBH I cannot envisage any changes to the service so will not do this. Instead I will just not renew my subscription.

Dear AncestryDNA Team, I am writing to express my concern regarding the ethnicity results provided through your DNA analysis. According to the report, my results show 100% Ethiopia & Eritrea, without offering any further breakdown or insight. While I appreciate the efforts of your platform in tracing ancestry, I find this result overly generalized and disappointing. Ethiopia alone is home to over 84 distinct ethnic groups, and Eritrea has at least 9 recognized ethnic communities, each with unique linguistic, historical, and genetic characteristics. It is highly unlikely that these diverse groups share identical genetic markers to the extent that they would be indistinguishable in a detailed DNA test. My expectation was to receive a more nuanced and regionally specific analysis. Given the complex genetic landscape of the Horn of Africa, with its ties to the Middle East, Jewish heritage, and ancient civilizations, a result categorizing all of this as simply “100% Ethiopia & Eritrea” feels overly simplistic and raises concerns about the depth of your reference data for East African populations. I respectfully request clarification regarding: The number and diversity of East African reference samples used in your analysis. Whether more detailed regional or ethnic breakdowns within Ethiopia and Eritrea will be available in future updates. Thank you for your attention to this matter. I look forward to your response and any guidance you can provide regarding more in-depth ancestry analysis. Sincerely

I thought they gave accurate results. They update you at every step, the charts are easy to follow when the results come in. I'm glad l did it, well worth the investment!

The yearly price you need to pay for in depth researching has become exorbitant. The size of the organization makes you wonder why the price needs to be so high. Surely if the rates were more reasonable more people would join which means more for their database. Had to choose a cheaper plan which locks me out of all the research I had previously done on a higher priced plan. Will probably bow out next year which is really sad after all the work I've done.

I paid for a dna test and got a email saying it was ready but can not log in to get results. Login defaults to his mom Kat Metzler but gives no access to his results

Anyone wanting accurate information about their family history research needs to read this (yes, it's wordy but it may help you not waste time or possibly money). There are very serious problems with the hyped "hints" feature (which is pushed on users). As an avid history researcher and amateur genealogist (I am working towards a professional certification in the future), I am no stranger to ancestry.com....I've spent thousands of hours on it over the years. I've done research for decades, in the US and Europe, handled documents that are hundreds of years old, learned to decipher late medieval documents, and am a member of more genealogical organizations than I can count. Accuracy and documentation is critical to genealogists, but you don't have to be a professional to want correct information. I never thought I'd have reason to criticize ancestry.com, since it does offer (albeit for a price) millions of easily accessible online records, but in the last few years I've been mortified to watch it turn into what I see as the "JUNK FOOD" of the genealogical world. The reason - its VERY flawed "hint" system, which prioritizes the claims of its everyday members, regardless of its accuracy. According to my IT-brilliant relatives, the hint system seems to use programs whose algorithms simply count up the times a claim is posted by users, and VOILA! A hint! Then, the program puts that claim at the very top of the hint list, above all others (including actual, reliable documentation that often shows that the top hint is wrong). Unsuspecting or inexperienced users cannot help but see this high priority recommendation, and frequently accept the hint, unaware of its mistakes. Then the program sees that others are making the same claim, and makes it even a stronger hint, and the cycle continues, perpetuating and accelerating misinformation. I have seen this repeatedly in public trees posted on ancestry.com, the world's largest provider of genealogical info! To demonstrate how disruptive this can be, on a recent trip to Europe, I went to a historic site associated with a well-known aristocratic family. The place was not the home of an American immigrant, but in conversation with a frustrated local, I learned that all of a sudden Americans seemed to think it was. I checked ancestry.com, and sure enough, it was a common claim. So whether or not ancestry.com originated this myth, I have no clue, but clearly it was repeating the inaccuracies. As if that's not enough, here are more problems that, in my opinion, are huge reasons to distrust the ancestry.com hint system. 1. It's a fact that many family lines have multiple people of the same name. A hint attributed to the name can be placed on the wrong person, and yet not appear for the right person. How does THAT happen? Furthermore, the hints provide "buttons" that allow users to do one of 3 things; accept it, set it aside as a "maybe", or reject it. After using this feature for years I'm convinced it's a waste of time; otherwise it would not continually pop up for people it doesn't apply to. I could describe more things wrong with the rejection reasons options being totally inadequate and, frankly, useless, but I will move on. 2. The system puts forward hints that contain persons that don't exist! If someone adds an imaginary person to a tree, and others start copying the fictition, it then becomes an even bigger priority hint. Typically these personae non gratae are creations of users that combine data for two or more similarly named persons, and whose lives overlapped. Since such a hint might just have a couple of verifiable details, it's accepted as total truth and posted. As described above, the misinformation then goes viral. 3. The hint system put forward documentation and data for people living decades and even CENTURIES before or after the person whose hint is posted. How that can happen is beyond comprehension. For example let's say your ancestor is Robert Bell of Scotland, born 1732 and died 1784. I would not be surprised to see the hint of Sir Robert Bell, English Member of Parliament (who died over 200 years earlier in 1577) might pop up! I have had this happen repeatedly (not with the Robert Bells...I use this as a demonstration), but with a majority of the my family tree people on ancestry.com; I'm bombarded with 19th c. hints for 17th c. ancestors. There are other anomalies and snags in the hint system, but at this point I have finished making my point. So, word to the wise; if you decide to subscribe to ancestry.com, don't accept hints that come from other family trees on the service without checking all data! I use other trustworthy sites (Geni, americanancestors.com, findmypast.com, and Family Search (I think the last is affiliated with ancestry.com). Good luck to all.